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913-310-9088
Knowledge base
General Product Information
Product Information
17
BadUSB vs. DataLocker Encrypted Flash Drives
Allowing DataLocker Drives in Your Environment
Device Speeds
FIPS 140-2 Levels Explained
How Secure is 256-bit AES Encryption?
View all 17
Downloads
1
Device Firmware Updates
FAQs
2
What is the difference between ECB, CBC Mode and AES encryption?
Frequently Asked Questions About the K350
SafeConsole Management Service
SafeConsole (General)
55
Disaster recovery process for SafeConsole server
Forgot My Device Password
I get a 403 forbidden error when trying to access SafeConsole
Requiring Each User To Have A Unique Token
Adding and Modifying Users and Domain Paths
View all 55
SafeConsole Licenses and Activations
1
Licensing For Each Device Status
SafeConsole Policies
4
McAfee Anti-Malware Integration
Deny Access by GeoFence
New Feature To Device State Management Policy
Using ISPs in GeoFence and Trusted Zone
SafeConsole (On-Premise)
15
Enable debug logging for on your SafeConsole On-Prem
SafeConsole On-Prem Installation Checklist
Manual Activation for SafeConsole
How to update SafeConsole 5.x to the newest version
SafeConsole SSL Certificate Upgrade Process for On-Premises Version(s) 5.2+
View all 15
SafeConsole Ready Devices
7
Generate Debug Logging for Support Team
How To Reset a Sentry Drive
How do I filter files for the built-in Anti-Malware protection?
What initiates self-destruct mode?
Locating the VID/PID and Serial Number of Your SafeConsole Device
View all 7
Previous SafeConsole Release Notes
25
SafeConsole v5.2 Release Notes
SafeConsole Upgrading 4.9 to 5.1
SafeConsole 5.4 Release Notes
Schedule Device Actions
Assign Custom Policies Directly to Users and Devices
View all 25
SafeConsole Install Troubleshooting
7
Sentry Proxy Detection and Network Issues
Graylog Quick Guide for SIEM Setup - SafeConsole 5.2
SafeConsole License Deactivation
What happens when my SafeConsole license expires?
How to use ZoneBuilder with write protection
View all 7
ZoneBuilder
6
Defining a Trusted Zone
ZoneBuilder - Requiring certificates from own CA
Share a SafeConsole Ready Device with ZoneBuilder
How to use ZoneBuilder with write protection
Deploying ZoneBuilder Client Certificates
View all 6
Current SafeConsole Release Notes, News, and Manuals
12
SafeConsole 5.9 Release Notes
SafeConsole 5.8 Release Notes
SafeConsole 5.7 Release Notes
SafeConsole 5.6 Release Notes
SafeConsole On-Prem Installation Guide
View all 12
Admin Management
1
Setting up Group Admins - Best Practices
PortBlocker
General
3
PortBlocker Resources
PortBlocker Release Notes
Configuring Windows Proxy for PortBlocker
Deployment
4
PortBlocker MSI Command Line Arguments
MSI Group Policy
PortBlocker deployment using PDQ Deploy
PortBlocker in Non-Persistent VDI
SafeCrypt Managed
General
3
SafeCrypt - Quick Connect Guide
SafeCrypt Managed Release Notes
Creating a SafeCrypt Virtual Drive and Sync with Google Drive
Deployment
1
SafeCrypt - Mass Deployment Parameters
Unified Device Client 6.0+
Documentation
4
How do I obtain an Activation Code or Connection Token?
Unified Client Release Notes
How to Safely Eject a Drive in a macOS Environment
Known Issue: DL4FE/K350 Managed Mode Running 6.5 and Lower
H300 and H350
4
Windows error (39) while accessing H300/H350 Hard Drives
Drive mapping issue with Windows 10
H300 and H350 Randomly Disconnect When In Use
Updating your DataLocker H300-H350 Drive
Flash Drives
1
How to Enable Management of a Sentry One Device
SafeConsole Managed Devices
General
7
My Sentry 3.0 doesn't work on El Capitan
Windows (8, 8.1, 10), login software does not show a login button
Cannot Open Sentry in Windows 7 32-bit
Updating SafeConsole Ready Device Firmware
Sentry ONE file allocation size
View all 7
DataLocker DL3
General
15
What is the default password for my DL3, DL3FE, DL Enterprise (DL2)?
Operating System Support
Can you recover a lost password?
What to do after triggering the self-destruct feature on the DL3, DL3FE, and DL2(DataLocker Enterprise)
Please explain FAT32 and NTFS drive formatting
View all 15
DL3 Utilities and Manuals
3
DL3/DL3 FE User Manual
DL3 Configurator
DL3/DL3FE FIRMWARE UPDATE GUIDE V3.36-4.8.x
DL2 Utilities and Manuals
0
DataLocker DL2
9
Set up an Administrator Password on the DL2(DataLocker Enterprise)
I can't get my DataLocker to power on
How do I attach an external AC adapter to the DataLocker Enterprise?
What is the "Change Encryption Key" function used for?
DL2 User Manual
View all 9
DataLocker DL3
10
Strong Password Feature for DL3/DL3 FE
VMware with DL3
User Password for DL3/DL3 FE
Why does my DL3 strong password requirement allow the password 1234567*?
Using DL3 on Mac, Windows, and Linux Systems
View all 10
DataLocker Utilities
1
DataLocker Disk Formatter Utility
DataLocker DL3 FE
5
How do I set up the RFID 2-factor authentication?
How do I delete or remove an RFID tag?
What is Two-Factor Authentication (for DL3FE)?
Can I add 2-factor RFID after I've purchased my DL3FE?
What type of RFID tags are compatible with the DL3FE?
DataLocker DL4 FE
1
DL4 FE - Update Guide
Sentry K300
General
4
Formatting your Sentry K300
Upgrading Your Sentry K300
Disabling Windows Power Save for the K300
Creating a Bootable Windows K300
SafeConsole Managed
1
How to Deploy Sentry K300 to SafeConsole
Documentation
0
End of Life (EOL) Solutions
SafeCrypt Personal (EOL)
6
What operating systems does SafeCrypt currently support?
SafeCrypt Compatibilities
I moved my files to my SafeCrypt folder but I can still read all of my files. Why?
Special Characters not Working in SafeCrypt
OneDrive character limit.
View all 6
EncryptDisc - Self Encrypting Optical Media (EOL)
5
How to use DataLocker EncryptDisc - CD/DVD
EncryptDisc Troubleshooting
EncryptDisc Changelog
Can I burn and encrypt movies to be played with a DVD player?
Can EncryptDisc prevent users from copying the data from the disc?
EMS General Information (EOL)
26
Can I access the Enterprise Admin Console without an IronKey device? (Applies to EMS v. 7.0 or Later)
Windows continually wants to scan and fix files on the the PRIVATE_USB after unlocking
Sentry EMS - Adding the External Serial Number to EMS
IronKey Anti-Malware Scanner: Unable to connect to the Update Server
How do I set up additional Enterprise System Admin devices for a new user with an S100/S200 or D200?
View all 26
H100 & H200 Hard Drives (EOL)
17
H100/H200 Management Code
H100/H200 Access is Blocked
H100/H200 Mac Compatibility
H100/H200 Drives Shows as "Locked"
H100/H200 Devices on Different Operating Systems
View all 17
EMS On-Premise (EOL)
12
Release Notes for IronKey EMS On-Premises 7.1.0.0
Connectivity to IronKey Enterprise Server: Error Code 28 or 56
"Internet download failure" error during an IronKey software update
Creating Certificates - Server and Issuer
What if my System Admin device is lost or corrupt?
View all 12
EMS Release Notes and Manuals (EOL)
2
IronKey EMS Cloud Release Notes
IronKey EMS On-Prem Release Notes
X200 Devices (EOL)
5
How can an admin change the password on an IronKey X100/X200 Enterprise device?
Error (5028) when Recommissioning a Device or using Admin Tools.
D200 and S200 Enterprise Device Recommission
After an update, a Sys Admin device requires re-approval (S100, X200 models only)
Managing S100 and X200 devices
EMS General Error Messages (EOL)
10
Windows error (1392) A Control Panel application error has occurred
Application error (3033) A Control Panel application error has occurred
"Application error (5020)"
How to fix IronKey "Network error (35)" or "Error Code: 35"
"DevCore error (36): Login failed"
View all 10