How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
General Product Information
BadUSB vs. DataLocker Encrypted Flash Drives
Allowing DataLocker Drives in Your Environment
FIPS 140-2 Levels Explained
How Secure is 256-bit AES Encryption?
View all 18
Device Firmware Updates
What is the difference between ECB, CBC Mode and AES encryption?
Frequently Asked Questions About the K350
SafeConsole Management Service
Disaster recovery process for SafeConsole server
Forgot My Device Password
I get a 403 forbidden error when trying to access SafeConsole
Requiring Each User To Have A Unique Token
Adding and Modifying Users and Domain Paths
View all 57
SafeConsole Licenses and Activations
Licensing For Each Device Status
McAfee Anti-Malware Integration
Deny Access by GeoFence
New Feature To Device State Management Policy
Using ISPs in GeoFence and Trusted Zone
Enable debug logging for on your SafeConsole On-Prem.
SafeConsole On-Prem Installation Checklist
Manual Activation for SafeConsole
How to update SafeConsole 5.x to the newest version
SafeConsole SSL Certificate Upgrade Process for On-Premises Version(s) 5.2+
View all 16
SafeConsole Ready Devices
Generate Debug Logging for Support Team
How To Reset a Sentry Drive
Why is the SafeConsole device making network calls to external sites?
How do I filter files for the built-in Anti-Malware protection?
What initiates self destruct mode?
View all 8
Previous SafeConsole Release Notes
SafeConsole v5.2 Release Notes
SafeConsole Upgrading 4.9 to 5.1
SafeConsole 5.4 Release Notes
Schedule Device Actions
Assign Custom Policies Directly to Users and Devices
View all 26
SafeConsole Install Troubleshooting
Create a GPO for blocking USB drives
Sentry Proxy Detection and Network Issues
Graylog Quick Guide for SIEM Setup - SafeConsole 5.2
SafeConsole License Deactivation
What happens when my SafeConsole license expires?
View all 8
Defining a Trusted Zone
ZoneBuilder - Requiring certificates from own CA
Share a SafeConsole Ready Device with ZoneBuilder
How to use ZoneBuilder with write protection
Deploying ZoneBuilder Client Certificates
View all 6
Current SafeConsole Release Notes, News, and Manuals
SafeConsole 5.9 Release Notes
SafeConsole 5.8 Release Notes
SafeConsole 5.7 Release Notes
SafeConsole 5.6 Release Notes
SafeConsole On-Prem Installation Guide
View all 12
Setting up Group Admins - Best Practices
PortBlocker Best Practices
PortBlocker Release Notes
Configuring Windows Proxy for PortBlocker
PortBlocker MSI Command Line Arguments
MSI Group Policy
PortBlocker deployment using PDQ Deploy
PortBlocker in Non-Persistent VDI
SafeCrypt - Quick Connect Guide
SafeCrypt Managed Release Notes
SafeCrypt - Mass Deployment Parameters
Unified Device Client 6.0+
How do I obtain an Activation Code or Connection Token?
Unified Client Release Notes
How to Safely Eject a Drive in a macOS Environment
Known Issue: DL4FE/K350 Managed Mode Running 6.5 and Lower
H300 and H350
Windows error (39) while accessing H300/H350 Hard Drives
Drive mapping issue with Windows 10
H300 and H350 Randomly Disconnect When In Use
Updating your DataLocker H300-H350 Drive
Sentry EMS - Adding the External Serial Number to EMS
How to Enable Management of a Sentry One Device
Enterprise Management Service (EMS)
Can I access the Enterprise Admin Console without an IronKey device? (Applies to EMS v. 7.0 or Later)
Windows continually wants to scan and fix files on the the PRIVATE_USB after unlocking
IronKey Anti-Malware Scanner: Unable to connect to the Update Server
How do I set up additional Enterprise System Admin devices for a new user with an S100/S200 or D200?
IronKey Network error 3892576284 when recommissioning devices
View all 25
Release Notes for IronKey EMS On-Premises 126.96.36.199
Connectivity to IronKey Enterprise Server: Error Code 28 or 56
"Internet download failure" error during an IronKey software update
Creating Certificates - Server and Issuer
What if my System Admin device is lost or corrupt?
View all 12
Release Notes and Manuals
IronKey EMS Cloud Release Notes
IronKey EMS On-Prem Release Notes
How can an admin change the password on an IronKey X100/X200 Enterprise device?
Error (5028) when Recommissioning a Device or using Admin Tools.
D200 and S200 Enterprise Device Recommission
After an update, a Sys Admin device requires re-approval (S100, X200 models only)
Managing S100 and X200 devices
General Error Messages
Windows error (1392) A Control Panel application error has occurred
Application error (3033) A Control Panel application error has occurred
"Application error (5020)"
How to fix IronKey "Network error (35)" or "Error Code: 35"
"DevCore error (36): Login failed"
View all 10
SafeConsole Managed Devices
My Sentry 3.0 doesn't work on El Capitan
Windows (8, 8.1, 10), login software does not show a login button
Cannot Open Sentry in Windows 7 32-bit
Updating SafeConsole Ready Device Firmware
Sentry ONE file allocation size
H100 & H200 Hard Drives
H100/H200 Management Code
H100/H200 Access is Blocked
H100/H200 Mac Compatibility
H100/H200 Drives Shows as "Locked"
H100/H200 Devices on Different Operating Systems
View all 17
What is the default password for my DL3, DL3FE, DL Enterprise (DL2)?
Operating System Support
How do I boot to the DataLocker drive?
What is Two-Factor Authentication (for DL3 FE)?
Can you recover a lost password?
View all 18
DL3 Utilities and Manuals
DL3/DL3 FE User Manual
DL3/DL3FE FIRMWARE UPDATE GUIDE V3.36-4.8.x
DL2 Utilities and Manuals
Set up an Administrator Password on the DL2(DataLocker Enterprise)
I can't get my DataLocker to power on
How do I attach an external AC adapter to the DataLocker Enterprise?
What is the "Change Encryption Key" function used for?
Setting up the Virtual CD (VCD) for DL3
View all 10
Strong Password Feature for DL3/DL3 FE
VMware with DL3
User Password for DL3/DL3 FE
Why does my DL3 strong password requirement allow the password 1234567*?
Using DL3 on Mac, Windows, and Linux Systems
View all 11
DataLocker Disk Formatter Utility
DataLocker DL3 FE
How do I set up the RFID 2 factor authentication?
How do I delete or remove an RFID tag?
What is Two-Factor Authentication (for DL3FE)?
Can I add 2-factor RFID after I've purchased my DL3FE?
What type of RFID tags are compatible with the DL3FE?
DataLocker DL4 FE
DL4 FE - Update Guide
Formatting your Sentry K300
Upgrading Your Sentry K300
Disabling Windows Power Save for the K300
Creating a Bootable Windows K300
How to Deploy Sentry K300 to SafeConsole
SafeCrypt Personal (EOL)
What operating systems does SafeCrypt currently support?
I moved my files to my SafeCrypt folder but I can still read all of my files. Why?
Special Characters not Working in SafeCrypt
OneDrive character limit.
View all 6
EncryptDisc - Self Encrypting Optical Media
How to use DataLocker EncryptDisc - CD/DVD
Can I burn and encrypt movies to be played with a DVD player?
Can EncryptDisc prevent users from copying the data from the disc?