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General Product Information
Whitelisting DataLocker Drives
FIPS 140-2 Levels Explained
How Secure is 256-bit AES Encryption?
Do DataLocker drives meet NISPOM 8-306, DoD Directive 5220.22M or NIST 800-88 requirements for disk wiping?
See all 12 articles
DataLocker Utilities and Updates
Device Firmware Updates
Generate A Screen-Cast To Share With Support
Disable the Encryption Software on a Flash Drive
What is the difference between ECB and CBC Mode AES encryption?
Enterprise Management Service (EMS)
Can I access the Enterprise Admin Console without an IronKey device? (Applies to EMS v. 7.0 or Later)
Windows continually wants to scan and fix files on the the PRIVATE_USB after unlocking
IronKey Anti-Malware Scanner: Unable to connect to the Update Server
What is the difference between "Disable" and "Detonate" on an IronKey device?
How do I set up additional Enterprise System Admin devices for a new user with an S100/S200 or D200?
See all 25 articles
Release Notes for IronKey EMS On-Premises 18.104.22.168
Connectivity to IronKey Enterprise Server: Error Code 28 or 56
"Internet download failure" error during an IronKey software update
Creating Certificates - Server and Issuer
What if my System Admin device is lost or corrupt?
See all 11 articles
Release Notes and Manuals
Links to Ironkey EMS Manuals
IronKey EMS Release Notes
Does Ironkey Enterprise Management Service (EMS) utilize Apache Struts?
IronKey EMS On-Prem Release Notes
How can an admin change the password on an IronKey X100/X200 Enterprise device?
Error (5028) when Recommissioning a Device or using Admin Tools.
D200 and S200 Enterprise Device Recommission
After an update, a Sys Admin device requires re-approval (S100, X200 models only)
Managing S100 and X200 devices
General Error Messages
API (4) error (-65531): Error while processing
"Application error (25665535)"
Resolving E801000X error messages
Application error (1087)
Windows error (1392) A Control Panel application error has occurred
See all 17 articles
SafeConsole Management Service
About SafeConsole Management Services
Disaster recovery process for SafeConsole server
Forgot My Device Password
Forgot Password: How many attempts before my Encrypted drive is locked?
I get a 403 forbidden error when trying to access SafeConsole
See all 63 articles
SafeConsole Licenses and Activations
McAfee Anti-Malware integration
Deny Access by GeoFence
New Feature To Device State Management Policy
Using ISPs in GeoFence and Trusted Zone
How to use a local SMTP server with SafeConsole On-Premises
SafeConsole On-Prem whitelist for firewall
Enable debug logging for on your SafeConsole On-Prem.
SafeConsole On-Prem Installation Checklist
Manual Activation for SafeConsole
See all 15 articles
SafeConsole Ready Devices
Generate debug logging for support team.
How To Reset a Sentry Drive
Why is the SafeConsole device making network calls to external sites?
How do I filter files for the built-in Anti-Malware protection?
What initiates self destruct mode?
See all 8 articles
Previous SafeConsole Release Notes
SafeConsole v5.2 Release Notes
SafeConsole Upgrading 4.9 to 5.1
Redesigned Menu Items and pages
Device Locator Map With Date Filtering
Filter Last Seen Column
See all 18 articles
SafeConsole Install Troubleshooting
Sentry Proxy Detection and Network Issues
Graylog Quick Guide for SIEM Setup - SafeConsole 5.2
SafeConsole Cloud VPN Connection
SafeConsole License Deactivation
What happens when my SafeConsole license expires?
See all 8 articles
Defining a Trusted Zone
ZoneBuilder - Requiring certificates from own CA
Share a SafeConsole Ready Device with ZoneBuilder
How to use ZoneBuilder with write protection
Deploying ZoneBuilder Client Certificates
See all 6 articles
Current SafeConsole Release Notes, News, and Manuals
SafeConsole Administrators Guide
SafeConsole On-Prem Installation Guide
SafeConsole 5.4 Release Notes
Schedule Device Actions
Assign Custom Policies Directly to Users and Devices
See all 9 articles
Setting up Group Admins - Best Practices
DL Series Hard Drives (DL3, DL3 FE, DL2)
What is the default password for my DL3, DL3FE, DL Enterprise (DL2)?
How to turn on the VCD for the DL3.
Operating System Support
How do I delete the administrator password on my DataLocker?
How do I boot to the DataLocker drive?
See all 31 articles
DL3 Utilities and Manuals
DL3/DL3 FE User Manual
DL3/DL3FE FIRMWARE UPDATE GUIDE V3.10-4.8.x
DL2 Utilities and Manuals
DataLocker DL2 (Enterprise) Manual
Set up an Administrator Password on the DL2(DataLocker Enterprise)
DataLocker Admin Password Utility
I can't get my DataLocker to power on
How do I attach an external AC adapter to the DataLocker Enterprise?
Does the DataLocker meet NISPOM 8-306, DoD Directive 5220.22M requirements for disk wiping?
See all 13 articles
Strong Password Feature for DL3/DL3 FE
What is a VCD for the DL3 and DL3FE?
VMware with DL3
User Password for DL3/DL3 FE
Why does my DL3 strong password requirement allow the password 1234567*?
See all 14 articles
DataLocker Disk Formatter Utility
DataLocker Safe USB Eject
DataLocker DL3 FE
How do I set up the RFID 2 factor authentication?
How do I delete or remove an RFID tag?
What is Two-Factor Authentication (for DL3FE)?
Can I add 2-factor RFID after I've purchased my DL3FE?
What type of RFID tags are compatible with the DL3FE?
SafeCrypt Personal (EOL)
What operating systems does SafeCrypt currently support?
Using Google Authenticator
SafeCrypt Personal User Guide
I moved my files to my SafeCrypt folder but I can still read all of my files. Why?
See all 11 articles
EncryptDisc - Self Encrypting Optical Media
How to use DataLocker EncryptDisc - CD/DVD
Can I burn and encrypt movies to be played with a DVD player?
Can EncryptDisc prevent users from copying the data from the disc?
See all 6 articles
Unified Device Client 6.0+
How do I obtain an Activation Code or Connection Token?
Unified Client Release Notes
How to Safely Eject a Drive in a macOS Environment
H300 and H350
Windows error (39) while accessing H300/H350 Hard Drives
Drive mapping issue with Windows 10
Features not supported in MAC and Linux Environments
H300 and H350 randomly Disconnect when in use
See all 7 articles
Sentry EMS - Adding the External Serial Number to EMS
Mass Deployment - Startup Script
PortBlocker deployment using PDQ Deploy
MSI Group Policy
SafeConsole Managed Devices
My Sentry 3.0 doesn't work on El Capitan
In newer Windows (8, 8.1, 10), login software does not show a login button
Cannot open Sentry in Windows 7 32bit
Updating SafeConsoleReady device firmware
SafeConsole device client application not launching
H100 & H200 Hard Drives
H100/H200 Management Code
H100/H200 Access is Blocked
Login to a Defender Drive
H100/H200 Mac Compatibility
H100/H200 Drives Shows as "Locked"
See all 20 articles
Formatting your Sentry K300
Upgrading Your Sentry K300
Disabling Windows Power Save for the K300
Creating a Bootable Windows K300
How to Deploy Sentry K300 to SafeConsole
SafeCrypt - Quick Connect Guide