General Information
Previously Admins had to access the management console through the control panel of their issued Admin devices. Key new features: Admins will now be a...
Wed, 10 Oct, 2018 at 11:40 AM
This message typically means that Windows may have detected some file corruption on the PRIVATE_USB of the drive and wishes to scan the drive as a precautio...
Mon, 1 Apr, 2019 at 3:43 PM
If your Enterprise device has the Anti-Malware Scanner enabled via policy, you may encounter this error when trying to download the initial virus definition...
Wed, 14 Nov, 2018 at 10:45 AM
Detonate: If you detonate a device, this will trigger its built-in self-destruct mechanism and the device will become permanently unusable. Detona...
Wed, 14 Nov, 2018 at 10:50 AM
How do I set up additional Enterprise System Admin devices for a new user with an S100/S200 or D200?
Existing System Admin adds a new user and sends an Activation Code. Note: This only applies to S100, S200, and D200 devices. Unlock a System Admin...
Wed, 14 Nov, 2018 at 11:20 AM
This is a known issue and only applies to S100, S200, and D200 devices. This error can be caused when an Admin tries to recommission two devices in a row. ...
Wed, 14 Nov, 2018 at 2:40 PM
If you are an IronKey Admin with privileges to modify device policies in the Admin Console, you can edit, create, and save a policy, but you cannot delete a...
Fri, 29 Sep, 2017 at 11:03 AM
Recommissioning a device does the following: Clears all the data from the Secure Volume Depending on device model, removes user imported digital IDs (P...
Wed, 14 Nov, 2018 at 3:14 PM
An Enterprise managed device can be recommissioned and used with another organization however it still needs an active EMS account.
Fri, 29 Sep, 2017 at 11:06 AM
Most likely the X250 device requires a software update to 3.5.0.0 to resolve this issue. Please contact support@datalocker.com for the update link. In ...
Wed, 14 Nov, 2018 at 4:46 PM