General Information

Can I access the Enterprise Admin Console without an IronKey device? (Applies to EMS v. 7.0 or Later)
Previously Admins had to access the management console through the control panel of their issued Admin devices. Key new features: Admins will now be a...
Fri, 1 Oct, 2021 at 3:22 PM
Windows continually wants to scan and fix files on the the PRIVATE_USB after unlocking
This message typically means that Windows may have detected some file corruption on the PRIVATE_USB of the drive and wishes to scan the drive as a precautio...
Mon, 1 Apr, 2019 at 3:43 PM
IronKey Anti-Malware Scanner: Unable to connect to the Update Server
If your Enterprise device has the Anti-Malware Scanner enabled via policy, you may encounter this error when trying to download the initial virus definition...
Wed, 14 Nov, 2018 at 10:45 AM
How do I set up additional Enterprise System Admin devices for a new user with an S100/S200 or D200?
Existing System Admin adds a new user and sends an Activation Code.     Note: This only applies to S100, S200, and D200 devices. Unlock a System Admin...
Wed, 14 Nov, 2018 at 11:20 AM
IronKey Network error 3892576284 when recommissioning devices
This is a known issue and only applies to S100, S200, and D200 devices. This error can be caused when an Admin tries to recommission two devices in a row. ...
Fri, 1 Oct, 2021 at 3:06 PM
Can an IronKey Enterprise Policy be deleted?
You can only delete a policy if no Active devices or users are using the policy (or a version of it). Deleting a policy cannot be reversed. All versions of...
Fri, 1 Oct, 2021 at 1:39 PM
What happens to an Enterprise device when it is recommissioned?
Recommissioning a device does the following:  Clears all the data from the Secure Volume  Depending on the device model, removes user imported digital ID...
Wed, 6 Oct, 2021 at 9:24 AM
Accessing EMS Admin Console results in a Login Page being displayed
If you are an IronKey Administrator and are attempting to access the Admin Console, you may encounter a login page instead of the EMS Admin Console page. Th...
Wed, 22 Jul, 2020 at 4:50 PM
Can I reuse my Enterprise managed flash drive or hard drive after I've cancelled the service ?
Yes, you can reuse your Enterprise Managed flash drive and hard drive however, the drive will still require an active EMS account in order to function. ...
Thu, 23 Sep, 2021 at 2:48 PM
Customers receive "Unknown Error" when devices try to contact the McAfee Server for DAT file updates (X250)
Most likely the X250 device requires a software update to 3.5.0.0 to resolve this issue.  Please contact support@datalocker.com for the update link. I...
Wed, 20 Oct, 2021 at 3:49 PM