This message typically means that Windows may have detected some file corruption on the PRIVATE_USB of the drive and wishes to scan the drive as a precaution.
Perform a CHKDSK on the PRIVATE volume. If the data on the drive is accessible, we suggest backing up your data before proceeding.
- Your DataLocker drive will need to be unlocked first.
- Open This PC, and remember the drive letter for the "PRIVATE" USB. If you are not sure which one this is, look for the Application volume, and the PRIVATE_USB is likely to be the next drive letter in sequence (it may also be labeled as "Removable Disk").
- Click on the Windows Start Menu.
- Type in "CMD" and press enter on your keyboard. (A field to type may not immediately appear. This is normal, just begin typing).
- From the command prompt window, type in CHKDSK and then the PRIVATE drive letter (not the Application volume), and then /f/r/x.
For example, if the PRIVATE drive letter is G, you would enter:
CHKDSK G: /f/r/x
If a message appears stating files are in use on the volume and it needs to force a dismount, type 'y' and press 'enter' on your keyboard to continue.
This will perform a "check disk" on the PRIVATE_USB and look for any corruption problems. Be sure to repair if prompted.