How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
End of Life (EOL) Solutions
SafeCrypt Personal (EOL)
What operating systems does SafeCrypt currently support?
I moved my files to my SafeCrypt folder but I can still read all of my files. Why?
Special Characters not Working in SafeCrypt
OneDrive character limit.
View all 6
EncryptDisc - Self Encrypting Optical Media (EOL)
How to use DataLocker EncryptDisc - CD/DVD
Can I burn and encrypt movies to be played with a DVD player?
Can EncryptDisc prevent users from copying the data from the disc?
View all 7
EMS General Information (EOL)
Can I access the Enterprise Admin Console without an IronKey device? (Applies to EMS v. 7.0 or Later)
Can you recover a lost password?
Windows continually wants to scan and fix files on the the PRIVATE_USB after unlocking
Sentry EMS - Adding the External Serial Number to EMS
IronKey Anti-Malware Scanner: Unable to connect to the Update Server
View all 27
H100 & H200 Hard Drives (EOL)
H100/H200 Management Code
H100/H200 Access is Blocked
H100/H200 Mac Compatibility
H100/H200 Drives Shows as "Locked"
H100/H200 Devices on Different Operating Systems
View all 17
EMS On-Premise (EOL)
Release Notes for IronKey EMS On-Premises 184.108.40.206
Connectivity to IronKey Enterprise Server: Error Code 28 or 56
"Internet download failure" error during an IronKey software update
Creating Certificates - Server and Issuer
What if my System Admin device is lost or corrupt?
View all 12
EMS Release Notes and Manuals (EOL)
IronKey EMS Cloud Release Notes
IronKey EMS On-Prem Release Notes
X200 Devices (EOL)
Windows (8, 8.1, 10), login software does not show a login button
Cannot Open Sentry in Windows 7 32-bit
How can an admin change the password on an IronKey X100/X200 Enterprise device?
Error (5028) when Recommissioning a Device or using Admin Tools.
D200 and S200 Enterprise Device Recommission
View all 7
EMS General Error Messages (EOL)
Windows error (1392) A Control Panel application error has occurred
Application error (3033) A Control Panel application error has occurred
"Application error (5020)"
How to fix IronKey "Network error (35)" or "Error Code: 35"
"DevCore error (36): Login failed"
View all 10
What is the default password for my DL3, DL3FE, DL Enterprise (DL2)?
Set up an Administrator Password on the DL2(DataLocker Enterprise)
Strong Password Feature for DL3/DL3 FE
DL3/DL3 FE User Manual
View all 36