This article applies to EMS versions 6.1 or earlier
To access the Enterprise Admin Console, you must use an approved Enterprise IronKey device. You must use the Online Account link from the Control Panel. This will pass your device's unique certificate to the IronKey EMS service, securely signing you into your organization's Online Account, with full access to the Admin Console.
You should have a minimum of 2 System Admin devices at all times. Without access to a System Admin device for your account, your current devices will be unmanageable. Each account has a private security certificate attached to all initialized devices. For security purposes, this cannot be changed, nor do DataLocker employees have access to the closed-system. If you are without any System Admin devices and you would like to activate and manage new devices, you will need to be set up with a new account.
Please note, existing initialized devices cannot be moved to a new account.
- If you no longer have access to a System Admin device, please contact support at email@example.com for a new account.