DataLocker Support

Product Information 12

• Generate A Screen-Cast To Share With Support
• Whitelisting DataLocker Drives
• Device Speed
• FIPS 140-2 Levels Explained
• What is the difference between ECB and CBC Mode AES encryption?

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Downloads 2

• DataLocker Utilities and Updates
• Device Firmware Updates

General Information 33

• How do I obtain an IronKey Enterprise Activation code?
• Can I access the Enterprise Admin Console without an IronKey device? (Applies to EMS v. 7.0 or Later)
• Accessing Product Documentation for Ironkey devices
• Windows continually wants to scan and fix files on the the PRIVATE Volume after unlocking
• Can I access the Enterprise Admin Console without an IronKey device? (Applies up to EMS v. 6.2)

See all 33 articles

EMS (On-Premise) 10

• Release Notes for IronKey EMS On-Premises 7.1.0.0
• Connectivity to IronKey Enterprise Server: Error Code 28 or 56
• "Internet download failure" error during an IronKey software update
• Creating Certificates - Server and Issuer
• Approved Certificate Authorities (CA's) to Obtain a New SSL certificate or Renew/Replace an existing SSL Certificate

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Release Notes and Manuals 5

• Links to Ironkey EMS Manuals
• IronKey EULA
• IronKey EMS Release Notes
• Does Ironkey Enterprise Management Service (EMS) utilize Apache Struts?
• IronKey EMS On-Prem Release Notes

X200 Devices 5

• How can an admin change the password on an IronKey X100/X200 Enterprise device?
• Error (5028) when Recommissioning a Device or using Admin Tools.
• D200 and S200 Enterprise Device Recommission
• After an update, a Sys Admin device requires re-approval (S100, X200 models only)
• Managing S100 and X200 devices

General Error Messages 17

• API (4) error (-65531): Error while processing
• "Application error (25665535)"
• Resolving E801000X error messages
• Application error (1087)
• Windows error (1392) A Control Panel application error has occurred

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SafeConsole (General) 62

• About SafeConsole Management Services
• Disaster recovery process for SafeConsole server
• Forgot My Device Password
• Forgot Password: How many attempts before my Encrypted drive is locked?
• I get a 403 forbidden error when trying to access SafeConsole

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SafeConsole Licenses and Activations 0

SafeConsole Policies 4

• McAfee Anti-Malware integration
• Deny Access by GeoFence
• New Feature To Device State Management Policy
• Using ISPs in GeoFence and Trusted Zone

SafeConsole (On-Premise) 12

• How to use a local SMTP server with SafeConsole On-Premises
• SafeConsole On-Prem whitelist for firewall
• Enable debug logging for on your SafeConsole On-Prem.
• SafeConsole On-Prem Installation Checklist
• Manual Activation for SafeConsole

See all 12 articles

SafeConsole Ready Devices 8

• Generate debug logging for support team.
• How To Reset a Sentry Drive
• Why is the SafeConsole device making network calls to external sites?
• How do I filter files for the built-in Anti-Malware protection?
• What initiates self destruct mode?

See all 8 articles

Previous SafeConsole Release Notes 7

• SafeConsole v5.2 Release Notes
• SafeConsole Upgrading 4.9 to 5.1
• Redesigned Menu Items and pages
• Device Locator Map With Date Filtering
• Filter Last Seen Column

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SafeConsole Install Troubleshooting 10

• ADDING AN EXCEPTION FOR SAFECONSOLE IN WINDOWS FIREWALL
• Create a GPO for blocking USB drives
• Sentry Proxy Detection and Network Issues
• Graylog Quick Guide for SIEM Setup - SafeConsole 5.2
• SafeConsole Cloud VPN Connection

See all 10 articles

ZoneBuilder 6

• Defining a Trusted Zone
• ZoneBuilder - Requiring certificates from own CA
• Share a SafeConsole Ready Device with ZoneBuilder
• How to use ZoneBuilder with write protection
• Deploying ZoneBuilder Client Certificates

See all 6 articles

Current SafeConsole Release Notes, News, and Manuals 13

• SafeConsole Administrators Guide
• SafeConsole On-Prem Installation Guide
• SafeConsole 5.3 Release Notes
• Device and User Details Popup
• Custom Role-Based Admin System

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Sentry 3, Sentry 3 FIPS, Sentry EMS 6

• My Sentry 3.0 doesn't work on El Capitan
• In newer Windows (8, 8.1, 10), login software does not show a login button
• Cannot open Sentry in Windows 7 32bit
• Updating SafeConsoleReady device firmware
• SafeConsole device client application not launching

See all 6 articles

Sentry K300 3

• Formatting your Sentry K300
• Upgrading Your Sentry K300
• Disabling Windows Power Save for the K300

General 32

• What is the default password for my DL3, DL3FE, DL Enterprise (DL2)?
• How to turn on the VCD for the DL3.
• Operating System Support
• How do I delete the administrator password on my DataLocker?
• How do I boot to the DataLocker drive?

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DL3 Utilities and Manuals 3

• DL3/DL3 FE User Manual
• DL3 Configurator
• DL3/DL3FE FIRMWARE UPDATE GUIDE V3.10-4.8.x

DL2 Utilities and Manuals 1

• DataLocker DL2 (Enterprise) Manual

DataLocker DL2 13

• Set up an Administrator Password on the DL2(DataLocker Enterprise)
• DataLocker Admin Password Utility
• I can't get my DataLocker to power on
• How do I attach an external AC adapter to the DataLocker Enterprise?
• Does the DataLocker meet NISPOM 8-306, DoD Directive 5220.22M requirements for disk wiping?

See all 13 articles

DataLocker DL3 14

• Strong Password Feature for DL3/DL3 FE
• What is a VCD for the DL3 and DL3FE?
• VMware with DL3
• User Password for DL3/DL3 FE
• Why does my DL3 strong password requirement allow the password 1234567*?

See all 14 articles

DataLocker Utilities 2

• DataLocker Disk Formatter Tool Version 1.34B
• DataLocker Safe USB Eject

DataLocker DL3 FE 5

• How do I set up the RFID 2 factor authentication?
• How do I delete or remove an RFID tag?
• What is Two-Factor Authentication (for DL3FE)?
• Can I add 2-factor RFID after I've purchased my DL3FE?
• What type of RFID tags are compatible with the DL3FE?

H-Series Hard Drives 20

• Disable the Encryption Software on a Flash Drive
• Windows error (39) while accessing H300/H350 Hard Drives
• FIPS Certificate Number for Defender Devices
• User Guide - Access Standard
• Drive mapping issue with Windows 10

See all 20 articles

H100 / H200 + Biometric 19

• H100/H200 Management Code
• H100/H200 Access is Blocked
• Login to a Defender Drive
• H100/H200 Mac Compatibility
• H100/H200 Drives Shows as "Locked"

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General 11

• What operating systems does SafeCrypt currently support?
• How do I use Google Authenticator?
• Where is the user manual?
• SafeCrypt Compatibilities
• I moved my files to my SafeCrypt folder but I can still read all of my files. Why?

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General 6

• How to use DataLocker EncryptDisc - CD/DVD
• EncryptDisc Troubleshooting
• EncryptDisc Changelog
• Can I burn and encrypt movies to be played with a DVD player?
• Can EncryptDisc prevent users from copying the data from the disc?

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Documentation 1

• Unified Client Release Notes