DataLocker Support

Product Information 23

• BadUSB vs. DataLocker Encrypted Flash Drives
• Operating System Support
• Allowing DataLocker Drives in Your Environment
• I can't get my DataLocker to power on
• Device Speeds

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Downloads 2

• DataLocker Disk Formatter Utility
• Device Firmware Updates

SafeConsole (General) 75

• Disaster recovery process for SafeConsole server
• Setting up Group Admins - Best Practices
• Licensing For Each Device Status
• Forgot My Device Password
• I get a 403 forbidden error when trying to access SafeConsole

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SafeConsole Policies 4

• McAfee Anti-Malware Integration
• Deny Access by GeoFence
• New Feature To Device State Management Policy
• Using ISPs in GeoFence and Trusted Zone

SafeConsole (On-Premise) 20

• SafeConsole On-Prem Installation Guide
• Move to AD users list after setting up SafeConsole in non-domain environment.
• Enable debug logging for on your SafeConsole On-Prem
• SafeConsole On-Prem Configurator cannot find my AD Security Groups
• SafeConsole On-Prem Installation Checklist

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SafeConsole Ready Devices 7

• Generate Debug Logging for Support Team
• How To Reset a Sentry Drive
• How do I filter files for the built-in Anti-Malware protection?
• What initiates self-destruct mode?
• Locating the VID/PID and Serial Number of Your SafeConsole Device

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SafeConsole Install Troubleshooting 7

• Sentry Proxy Detection and Network Issues
• Graylog Quick Guide for SIEM Setup - SafeConsole
• SafeConsole License Deactivation
• What happens when my SafeConsole license expires?
• How to use ZoneBuilder with write protection and CA signed Certificates

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ZoneBuilder 6

• Defining a Trusted Zone
• ZoneBuilder - Requiring certificates from own CA
• Share a SafeConsole Ready Device with ZoneBuilder
• How to use ZoneBuilder with write protection
• Deploying ZoneBuilder Client Certificates

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General 2

• PortBlocker Resources
• Configuring Windows Proxy for PortBlocker

Deployment 5

• PortBlocker MSI Command Line Arguments
• MSI Group Policy
• PortBlocker deployment using PDQ Deploy
• PortBlocker in Non-Persistent VDI
• Deploy PortBlocker 2.1 for Mac through Jamf

General 2

• SafeCrypt - Quick Connect Guide
• Creating a SafeCrypt Virtual Drive and Sync with Google Drive

Deployment 1

• SafeCrypt - Mass Deployment Parameters

General 9

• How do I obtain an Activation Code or Connection Token?
• Unlock Message for 6.3 Unified Client Devices
• Unlocking v6.x Drives in Linux
• How to Enable Management of a Sentry One Device
• Drive mapping issue with Windows 10

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Sentry ONE 1

• Sentry ONE file allocation size

DataLocker DL4 FE/Sentry K350 4

• DL4 FE - Update Guide
• Creating a Windows Bootable K350 or DL4FE Managed by SafeConsole
• Frequently Asked Questions About the K350
• User Guide Sentry K350

H300/350 1

• Windows error (39) while accessing H300/H350 Hard Drives

Sentry K300 5

• Formatting your Sentry K300
• How to Deploy Sentry K300 to SafeConsole
• Upgrading Your Sentry K300
• Disabling Windows Power Save for the K300
• Creating a Bootable Windows K300

SafeConsole 10

• SafeConsole 5.9 Release Notes
• SafeConsole 5.8 Release Notes
• SafeConsole 5.7 Release Notes
• SafeConsole 5.6 Release Notes
• SafeConsole 5.5 Release Notes

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PortBlocker 1

• PortBlocker Release Notes

Unified Device Client 6.0+ 1

• Unified Client Release Notes

SafeCrypt 1

• SafeCrypt Managed Release Notes

Devices 0

SafeCrypt Personal (EOL) 6

• What operating systems does SafeCrypt currently support?
• SafeCrypt Compatibilities
• I moved my files to my SafeCrypt folder but I can still read all of my files. Why?
• Special Characters not Working in SafeCrypt
• OneDrive character limit.

View all 6

EncryptDisc - Self Encrypting Optical Media (EOL) 7

• How to use DataLocker EncryptDisc - CD/DVD
• EncryptDisc Troubleshooting
• EncryptDisc Changelog
• Can I burn and encrypt movies to be played with a DVD player?
• Can EncryptDisc prevent users from copying the data from the disc?

View all 7

EMS General Information (EOL) 27

• Can I access the Enterprise Admin Console without an IronKey device? (Applies to EMS v. 7.0 or Later)
• Can you recover a lost password?
• Windows continually wants to scan and fix files on the the PRIVATE_USB after unlocking
• Sentry EMS - Adding the External Serial Number to EMS
• IronKey Anti-Malware Scanner: Unable to connect to the Update Server

View all 27

H100 & H200 Hard Drives (EOL) 17

• H100/H200 Management Code
• H100/H200 Access is Blocked
• H100/H200 Mac Compatibility
• H100/H200 Drives Shows as "Locked"
• H100/H200 Devices on Different Operating Systems

View all 17

EMS On-Premise (EOL) 12

• Release Notes for IronKey EMS On-Premises 7.1.0.0
• Connectivity to IronKey Enterprise Server: Error Code 28 or 56
• "Internet download failure" error during an IronKey software update
• Creating Certificates - Server and Issuer
• What if my System Admin device is lost or corrupt?

View all 12

EMS Release Notes and Manuals (EOL) 2

• IronKey EMS Cloud Release Notes
• IronKey EMS On-Prem Release Notes

X200 Devices (EOL) 7

• Windows (8, 8.1, 10), login software does not show a login button
• Cannot Open Sentry in Windows 7 32-bit
• How can an admin change the password on an IronKey X100/X200 Enterprise device?
• Error (5028) when Recommissioning a Device or using Admin Tools.
• D200 and S200 Enterprise Device Recommission

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EMS General Error Messages (EOL) 10

• Windows error (1392) A Control Panel application error has occurred
• Application error (3033) A Control Panel application error has occurred
• "Application error (5020)"
• How to fix IronKey "Network error (35)" or "Error Code: 35"
• "DevCore error (36): Login failed"

View all 10

DL2/DL3/DL3FE (EOL) 36

• What is the default password for my DL3, DL3FE, DL Enterprise (DL2)?
• Set up an Administrator Password on the DL2(DataLocker Enterprise)
• Strong Password Feature for DL3/DL3 FE
• DL3/DL3 FE User Manual
• DL3 Configurator

View all 36