DataLocker Support

Product Information 18

• BadUSB vs. DataLocker Encrypted Flash Drives
• Allowing DataLocker Drives in Your Environment
• Device Speeds
• FIPS 140-2 Levels Explained
• How Secure is 256-bit AES Encryption?

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Downloads 1

• Device Firmware Updates

FAQs 2

• What is the difference between ECB, CBC Mode and AES encryption?
• Frequently Asked Questions About the K350

SafeConsole (General) 57

• Disaster recovery process for SafeConsole server
• Forgot My Device Password
• I get a 403 forbidden error when trying to access SafeConsole
• Requiring Each User To Have A Unique Token
• Adding and Modifying Users and Domain Paths

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SafeConsole Licenses and Activations 1

• Licensing For Each Device Status

SafeConsole Policies 4

• McAfee Anti-Malware Integration
• Deny Access by GeoFence
• New Feature To Device State Management Policy
• Using ISPs in GeoFence and Trusted Zone

SafeConsole (On-Premise) 15

• Enable debug logging for on your SafeConsole On-Prem
• SafeConsole On-Prem Installation Checklist
• Manual Activation for SafeConsole
• How to update SafeConsole 5.x to the newest version
• SafeConsole SSL Certificate Upgrade Process for On-Premises Version(s) 5.2+

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SafeConsole Ready Devices 7

• Generate Debug Logging for Support Team
• How To Reset a Sentry Drive
• How do I filter files for the built-in Anti-Malware protection?
• What initiates self destruct mode?
• Locating the VID/PID and Serial Number of Your SafeConsole Device

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Previous SafeConsole Release Notes 25

• SafeConsole v5.2 Release Notes
• SafeConsole Upgrading 4.9 to 5.1
• SafeConsole 5.4 Release Notes
• Schedule Device Actions
• Assign Custom Policies Directly to Users and Devices

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SafeConsole Install Troubleshooting 8

• Create a GPO for blocking USB drives
• Sentry Proxy Detection and Network Issues
• Graylog Quick Guide for SIEM Setup - SafeConsole 5.2
• SafeConsole License Deactivation
• What happens when my SafeConsole license expires?

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ZoneBuilder 6

• Defining a Trusted Zone
• ZoneBuilder - Requiring certificates from own CA
• Share a SafeConsole Ready Device with ZoneBuilder
• How to use ZoneBuilder with write protection
• Deploying ZoneBuilder Client Certificates

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Current SafeConsole Release Notes, News, and Manuals 12

• SafeConsole 5.9 Release Notes
• SafeConsole 5.8 Release Notes
• SafeConsole 5.7 Release Notes
• SafeConsole 5.6 Release Notes
• SafeConsole On-Prem Installation Guide

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Admin Management 1

• Setting up Group Admins - Best Practices

General 4

• PortBlocker Best Practices
• PortBlocker Resources
• PortBlocker Release Notes
• Configuring Windows Proxy for PortBlocker

Deployment 4

• PortBlocker MSI Command Line Arguments
• MSI Group Policy
• PortBlocker deployment using PDQ Deploy
• PortBlocker in Non-Persistent VDI

General 2

• SafeCrypt - Quick Connect Guide
• SafeCrypt Managed Release Notes

Deployment 1

• SafeCrypt - Mass Deployment Parameters

Documentation 4

• How do I obtain an Activation Code or Connection Token?
• Unified Client Release Notes
• How to Safely Eject a Drive in a macOS Environment
• Known Issue: DL4FE/K350 Managed Mode Running 6.5 and Lower

H300 and H350 4

• Windows error (39) while accessing H300/H350 Hard Drives
• Drive mapping issue with Windows 10
• H300 and H350 Randomly Disconnect When In Use
• Updating your DataLocker H300-H350 Drive

Flash Drives 2

• Sentry EMS - Adding the External Serial Number to EMS
• How to Enable Management of a Sentry One Device

General 6

• My Sentry 3.0 doesn't work on El Capitan
• Windows (8, 8.1, 10), login software does not show a login button
• Cannot Open Sentry in Windows 7 32-bit
• Updating SafeConsole Ready Device Firmware
• Sentry ONE file allocation size

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General 17

• What is the default password for my DL3, DL3FE, DL Enterprise (DL2)?
• Operating System Support
• How do I boot to the DataLocker drive?
• What is Two-Factor Authentication (for DL3 FE)?
• Can you recover a lost password?

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DL3 Utilities and Manuals 3

• DL3/DL3 FE User Manual
• DL3 Configurator
• DL3/DL3FE FIRMWARE UPDATE GUIDE V3.36-4.8.x

DL2 Utilities and Manuals 0

DataLocker DL2 9

• Set up an Administrator Password on the DL2(DataLocker Enterprise)
• I can't get my DataLocker to power on
• How do I attach an external AC adapter to the DataLocker Enterprise?
• What is the "Change Encryption Key" function used for?
• DL2 User Manual

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DataLocker DL3 10

• Strong Password Feature for DL3/DL3 FE
• VMware with DL3
• User Password for DL3/DL3 FE
• Why does my DL3 strong password requirement allow the password 1234567*?
• Using DL3 on Mac, Windows, and Linux Systems

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DataLocker Utilities 1

• DataLocker Disk Formatter Utility

DataLocker DL3 FE 5

• How do I set up the RFID 2 factor authentication?
• How do I delete or remove an RFID tag?
• What is Two-Factor Authentication (for DL3FE)?
• Can I add 2-factor RFID after I've purchased my DL3FE?
• What type of RFID tags are compatible with the DL3FE?

DataLocker DL4 FE 1

• DL4 FE - Update Guide

General 4

• Formatting your Sentry K300
• Upgrading Your Sentry K300
• Disabling Windows Power Save for the K300
• Creating a Bootable Windows K300

SafeConsole Managed 1

• How to Deploy Sentry K300 to SafeConsole

Documentation 0

SafeCrypt Personal (EOL) 6

• What operating systems does SafeCrypt currently support?
• SafeCrypt Compatibilities
• I moved my files to my SafeCrypt folder but I can still read all of my files. Why?
• Special Characters not Working in SafeCrypt
• OneDrive character limit.

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EncryptDisc - Self Encrypting Optical Media (EOL) 5

• How to use DataLocker EncryptDisc - CD/DVD
• EncryptDisc Troubleshooting
• EncryptDisc Changelog
• Can I burn and encrypt movies to be played with a DVD player?
• Can EncryptDisc prevent users from copying the data from the disc?

EMS General Information (EOL) 25

• Can I access the Enterprise Admin Console without an IronKey device? (Applies to EMS v. 7.0 or Later)
• Windows continually wants to scan and fix files on the the PRIVATE_USB after unlocking
• IronKey Anti-Malware Scanner: Unable to connect to the Update Server
• How do I set up additional Enterprise System Admin devices for a new user with an S100/S200 or D200?
• IronKey Network error 3892576284 when recommissioning devices

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H100 & H200 Hard Drives (EOL) 17

• H100/H200 Management Code
• H100/H200 Access is Blocked
• H100/H200 Mac Compatibility
• H100/H200 Drives Shows as "Locked"
• H100/H200 Devices on Different Operating Systems

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EMS On-Premise (EOL) 12

• Release Notes for IronKey EMS On-Premises 7.1.0.0
• Connectivity to IronKey Enterprise Server: Error Code 28 or 56
• "Internet download failure" error during an IronKey software update
• Creating Certificates - Server and Issuer
• What if my System Admin device is lost or corrupt?

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EMS Release Notes and Manuals (EOL) 2

• IronKey EMS Cloud Release Notes
• IronKey EMS On-Prem Release Notes

X200 Devices (EOL) 5

• How can an admin change the password on an IronKey X100/X200 Enterprise device?
• Error (5028) when Recommissioning a Device or using Admin Tools.
• D200 and S200 Enterprise Device Recommission
• After an update, a Sys Admin device requires re-approval (S100, X200 models only)
• Managing S100 and X200 devices

EMS General Error Messages (EOL) 10

• Windows error (1392) A Control Panel application error has occurred
• Application error (3033) A Control Panel application error has occurred
• "Application error (5020)"
• How to fix IronKey "Network error (35)" or "Error Code: 35"
• "DevCore error (36): Login failed"

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