DataLocker Support
Welcome
Login
Sign up
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
913-310-9088
Knowledge base
General Product Information
Product Information
14
BadUSB vs. DataLocker Encrypted Flash Drives
Allowing DataLocker Drives in Your Environment
Device Speeds
FIPS 140-2 Levels Explained
How Secure is 256-bit AES Encryption?
See all 14 articles
Downloads
1
Device Firmware Updates
Getting Support
0
FAQs
1
What is the difference between ECB, CBC Mode and AES encryption?
Enterprise Management Service (EMS)
General Information
27
Can I access the Enterprise Admin Console without an IronKey device? (Applies to EMS v. 7.0 or Later)
Windows continually wants to scan and fix files on the the PRIVATE_USB after unlocking
IronKey Anti-Malware Scanner: Unable to connect to the Update Server
What is the difference between "Disable" and "Detonate" on an IronKey device?
How do I set up additional Enterprise System Admin devices for a new user with an S100/S200 or D200?
See all 27 articles
EMS (On-Premise)
11
Release Notes for IronKey EMS On-Premises 7.1.0.0
Connectivity to IronKey Enterprise Server: Error Code 28 or 56
"Internet download failure" error during an IronKey software update
Creating Certificates - Server and Issuer
What if my System Admin device is lost or corrupt?
See all 11 articles
Release Notes and Manuals
3
IronKey EMS Release Notes
Does Ironkey Enterprise Management Service (EMS) utilize Apache Struts?
IronKey EMS On-Prem Release Notes
X200 Devices
5
How can an admin change the password on an IronKey X100/X200 Enterprise device?
Error (5028) when Recommissioning a Device or using Admin Tools.
D200 and S200 Enterprise Device Recommission
After an update, a Sys Admin device requires re-approval (S100, X200 models only)
Managing S100 and X200 devices
General Error Messages
12
API (4) error (-65531): Error while processing
Windows error (1392) A Control Panel application error has occurred
Application error (3033) A Control Panel application error has occurred
"Application error (5020)"
How to fix IronKey "Network error (35)" or "Error Code: 35"
See all 12 articles
SafeConsole Management Service
SafeConsole (General)
63
Disaster recovery process for SafeConsole server
Forgot My Device Password
I get a 403 forbidden error when trying to access SafeConsole
Requiring Each User To Have A Unique Token
Adding and Modifying Users and Domain Paths
See all 63 articles
SafeConsole Licenses and Activations
0
SafeConsole Policies
4
McAfee Anti-Malware integration
Deny Access by GeoFence
New Feature To Device State Management Policy
Using ISPs in GeoFence and Trusted Zone
SafeConsole (On-Premise)
16
How to use a local SMTP server with SafeConsole On-Premises
SafeConsole On-Prem whitelist for firewall
Enable debug logging for on your SafeConsole On-Prem.
Manual Activation for SafeConsole
How to update SafeConsole 5.x to the newest version
See all 16 articles
SafeConsole Ready Devices
8
Generate debug logging for support team.
How To Reset a Sentry Drive
Why is the SafeConsole device making network calls to external sites?
How do I filter files for the built-in Anti-Malware protection?
What initiates self destruct mode?
See all 8 articles
Previous SafeConsole Release Notes
26
SafeConsole v5.2 Release Notes
SafeConsole Upgrading 4.9 to 5.1
SafeConsole 5.4 Release Notes
Schedule Device Actions
Assign Custom Policies Directly to Users and Devices
See all 26 articles
SafeConsole Install Troubleshooting
9
Create a GPO for blocking USB drives
Sentry Proxy Detection and Network Issues
Graylog Quick Guide for SIEM Setup - SafeConsole 5.2
SafeConsole Cloud VPN Connection
SafeConsole License Deactivation
See all 9 articles
ZoneBuilder
6
Defining a Trusted Zone
ZoneBuilder - Requiring certificates from own CA
Share a SafeConsole Ready Device with ZoneBuilder
How to use ZoneBuilder with write protection
Deploying ZoneBuilder Client Certificates
See all 6 articles
Current SafeConsole Release Notes, News, and Manuals
11
SafeConsole Administrators Guide
SafeConsole On-Prem Installation Guide
SafeConsole 5.6 Release Notes
Device Audit Mode
Restrict device login until Anti-malware update has finished
See all 11 articles
Admin Management
1
Setting up Group Admins - Best Practices
DL Series Hard Drives (DL3, DL3 FE, DL2)
General
29
What is the default password for my DL3, DL3FE, DL Enterprise (DL2)?
How to turn on the VCD for the DL3.
Operating System Support
How do I delete the administrator password on my DataLocker?
How do I boot to the DataLocker drive?
See all 29 articles
DL3 Utilities and Manuals
3
DL3/DL3 FE User Manual
DL3 Configurator
DL3/DL3FE FIRMWARE UPDATE GUIDE V3.10-4.8.x
DL2 Utilities and Manuals
1
DataLocker DL2 (Enterprise) Manual
DataLocker DL2
12
Set up an Administrator Password on the DL2(DataLocker Enterprise)
DataLocker Admin Password Utility
I can't get my DataLocker to power on
How do I attach an external AC adapter to the DataLocker Enterprise?
What is the "Change Encryption Key" function used for?
See all 12 articles
DataLocker DL3
14
Strong Password Feature for DL3/DL3 FE
What is a VCD for the DL3 and DL3FE?
VMware with DL3
User Password for DL3/DL3 FE
Why does my DL3 strong password requirement allow the password 1234567*?
See all 14 articles
DataLocker Utilities
2
DataLocker Disk Formatter Utility
DataLocker Safe USB Eject
DataLocker DL3 FE
5
How do I set up the RFID 2 factor authentication?
How do I delete or remove an RFID tag?
What is Two-Factor Authentication (for DL3FE)?
Can I add 2-factor RFID after I've purchased my DL3FE?
What type of RFID tags are compatible with the DL3FE?
SafeCrypt Personal (EOL)
General
11
What operating systems does SafeCrypt currently support?
Using Google Authenticator
SafeCrypt Personal User Guide
SafeCrypt Compatibilities
I moved my files to my SafeCrypt folder but I can still read all of my files. Why?
See all 11 articles
EncryptDisc - Self Encrypting Optical Media
General
6
How to use DataLocker EncryptDisc - CD/DVD
EncryptDisc Troubleshooting
EncryptDisc Changelog
Can I burn and encrypt movies to be played with a DVD player?
Can EncryptDisc prevent users from copying the data from the disc?
See all 6 articles
Unified Device Client 6.0+
Documentation
3
How do I obtain an Activation Code or Connection Token?
Unified Client Release Notes
How to Safely Eject a Drive in a macOS Environment
H300 and H350
7
Windows error (39) while accessing H300/H350 Hard Drives
Drive mapping issue with Windows 10
H300 FAQ
Features not supported in MAC and Linux Environments
H300 and H350 randomly Disconnect when in use
See all 7 articles
Flash Drives
1
Sentry EMS - Adding the External Serial Number to EMS
PortBlocker
General
3
Resources
PortBlocker Release Notes
Configuring Windows Proxy for PortBlocker
Deployment
3
PortBlocker MSI Command Line Arguments
MSI Group Policy
PortBlocker deployment using PDQ Deploy
SafeConsole Managed Devices
General
6
My Sentry 3.0 doesn't work on El Capitan
In newer Windows (8, 8.1, 10), login software does not show a login button
Cannot open Sentry in Windows 7 32bit
Updating SafeConsoleReady device firmware
SafeConsole device client application not launching
See all 6 articles
H100 & H200 Hard Drives
General Information
19
H100/H200 Management Code
H100/H200 Access is Blocked
Login to a Defender Drive
H100/H200 Mac Compatibility
H100/H200 Drives Shows as "Locked"
See all 19 articles
Sentry K300
General
4
Formatting your Sentry K300
Upgrading Your Sentry K300
Disabling Windows Power Save for the K300
Creating a Bootable Windows K300
SafeConsole Managed
1
How to Deploy Sentry K300 to SafeConsole
Documentation
0
SafeCrypt
General
1
SafeCrypt - Quick Connect Guide
Deployment
1
SafeCrypt - Mass Deployment Parameters