DataLocker devices have a limited number of incorrect password attempts allowed before the device initiates a factory reset or self-destruct action. After the set number of attempts is reached, a non-managed device will either initiate a factory reset (removing all data) or permanently self-destruct, rendering the device unusable.

If the device is managed, the final password attempt will be reserved for the Password Reset token as provided by your administrator. 


Please refer to the table below to find the number of incorrect password attempts allowed by device model.

*These devices could be in a Managed state and thus reserve the final attempt for the Password Reset Token reducing the total number attempts allowed by one. 



Self Destruct Limit

Self Destruct Limit
Hard Drives

Flash Drives

DL2
10
Sentry K300
20*
DL3
10
Sentry One
10*
DL3FE
10
Sentry EMS
10*
H100
10
Sentry 3 FIPS
10*
H200
10
SafeStick Managed
10*
H300
10*
Sentry 3.0
10*
H350
10*
Sentry FIPS
10*


Non-Managed (Basic) Devices

  • Option 1: If you are still unable to remember your password, you can continue to try incorrect passwords until you are prompted to reset the device.
    • NOTE: If "Self-Destruct" was selected during the original device setup, then the device will Self-Destruct INSTEAD of Factory Reset after the final incorrect password attempt.


  • Option 2: Factory reset the device from the Actions menu.
    • Please note that this will erase all your files on the device, but you will be able to set a new password and use the device again.
    • Devices running 4.x clients
      • Run the Unlocker executable.
      • At the login screen, select 'Actions', and then 'Reset'.

    • Devices running 6.x clients
      • Right click on the DataLocker logo in the tray and select 'Reset Device'.


Managed (Enterprise) Devices

  • Contact your System Administrator and ask them to reset the device password from their management console. (This requires that your device was managed prior to the password being forgotten)

 

Note that DataLocker has no further way of assisting you as there are no back-doors or master passwords in the device design. This is a security design decision that is of great importance to our users. For future use of your device, we recommend that you highlight to your company administrators that SafeConsole can assist with forgotten passwords in a quick and easy way.