SafeConsole (General)

Disaster recovery process for SafeConsole server
Applies only to SafeConsole OnPremise   Since SafeConsole Server is not required for devices to function, it is not considered critical and fail-over is ...
Tue, 11 Aug, 2020 at 12:30 PM
Forgot My Device Password
DataLocker devices have a limited number of incorrect password attempts allowed before the device initiates a factory reset or self-destruct action. After t...
Fri, 7 Feb, 2020 at 4:14 PM
I get a 403 forbidden error when trying to access SafeConsole
Applies only to SafeConsole OnPrem   The 403 error indicates that your computer’s IP is blocked in the Trusted Zone IP address filter. This co...
Wed, 6 Apr, 2016 at 7:00 AM
Requiring Each User To Have A Unique Token
With SafeConsole 5.2+ Device Registration can be restricted by requiring all users to enter a unique token along with the standard connection-token. (...
Wed, 15 Jan, 2020 at 12:44 PM
Adding and Modifying Users and Domain Paths
With SafeConsole 5.2 it is now easier than ever to Add and Edit Users and where they belong.  New Registration can still be automatically organized by t...
Wed, 6 Jun, 2018 at 2:45 PM
SafeConsole catalina log analysis
The document goes through some of the errors that can be seen when analysing the catalina.log from SafeConsole, available in the logs folder of the instal...
Thu, 12 May, 2016 at 10:25 PM
SafeConsole HTTP error codes
HTTP Status 403 - Access to the specified resource () has been forbidden. Possible reasons: The machine trying to access SafeConsole is not in...
Wed, 6 Apr, 2016 at 7:07 AM
Needed Ports to run SafeConsole
SafeConsole OnPrem: For inbound connections to the SafeConsole server HTTPS (port 443) is used as default although this port is configurable to any port...
Wed, 2 May, 2018 at 11:02 AM
SafeConsole GPO Deployment - Pushing Server Registry Key and Certificate
SafeConsole Ready Devices require a reg key and certificate to be present on initialization to connect to SafeConsole. The certificate and reg key of th...
Tue, 16 Oct, 2018 at 9:52 PM
Certificate error when replacing certificate - Bad padding exception in catalina.log
Applies only to SafeConsole OnPrem This problem has been identified as having to do with the passwords on the certificates (old/new) not matching whic...
Wed, 6 Apr, 2016 at 7:23 AM