General
Managed devices are designed for large-scale deployments and the use of a central management service, which requires a yearly license per device and s...
Wed, 1 May, 2024 at 2:32 PM
Released 01/3/2020 The 6.3 Unified Client supports the following devices: H300/H350 Basic and Enterprise, Sentry K300, Sentry One Managed, Sentry One, ...
Thu, 25 May, 2023 at 12:40 PM
*Steps were done on Linux Ubuntu Desktop 22.04 but do work on previous builds* *Some builds (i.e. no GUI/Server Editions) do not automatically mount the re...
Thu, 6 Apr, 2023 at 2:24 PM
How to Enable Management of a Sentry One Device The following article details the process to move your Sentry One (optionally managed) device to a man...
Tue, 14 Mar, 2023 at 12:57 PM
When you connect a device to a Windows 10 machine, no drives are mapped in “File Explorer” Cause: Automount is disabled on the Windows 10 system. Please u...
Wed, 22 Feb, 2023 at 3:09 PM
There are a couple of reasons why this may occur. 1. Low power from USB ports: - If using a workstation, try using the ports at the back of...
Wed, 1 Mar, 2023 at 10:05 AM
Before updating your device please make sure to backup all data on your device. The updater attempts to retain all device data and current configuration, ho...
Wed, 22 Feb, 2023 at 3:43 PM
In order to safely eject a drive in a macOS environment, perform the following: 1. First, lock the encrypted partition by clicking Lock in the drive'...
Wed, 1 Mar, 2023 at 10:06 AM
DataLocker DL4FE/K350 Password Recovery Blob Known Issue Impacted Devices: Sentry K350, DL4FE Identified Issue: The device client (v6.5 and lower) ...
Tue, 14 Mar, 2023 at 12:57 PM
This article pertains to any devices running the Unified Client 6.x while managed. Reset with SafeConsole 1. Navigate to Drives from the SafeConsole da...
Fri, 24 May, 2024 at 3:57 PM