There are a couple of reasons why this may occur.

1. Low power from USB system ports:

     => If using a workstation, try using the ports at the back of the system

     => Connect to a USB 3.0 port if possible

     => Use a powered hub to connect to the USB port

2. Security Software is interfering with drive communication (This occurs often with McAfee anti-virus software):

     =>  White list (exclude the drive in the security software console.

           You can white list ironkey.exe and if your software allows for wildcards, use *

           If additional processes need to be white listed, access the following link for more information;


If problems persists, please contact Datalocker support at