General Error Messages

API (4) error (-65531): Error while processing
If this error appears, your system clock is off by at least one year. To resolve this issue, reset your system clock to the current time.
Fri, 29 Sep, 2017 at 11:32 AM
Windows error (1392) A Control Panel application error has occurred
A "Windows Error (1392) A Control Panel Application error has occurred" message appears when attempting to unlock an IronKey device. This might b...
Thu, 23 Jul, 2020 at 3:50 PM
Application error (3033) A Control Panel application error has occurred
Update your device to the latest version. If you require assistance, please contact Technical Support at support@datalocker.com.
Fri, 29 Sep, 2017 at 11:33 AM
"Application error (5020)"
While rare, Application Error (5020) may happen when the IronKey Control Panel is open and you are reformatting your IronKey's Secure Files Volume, wh...
Thu, 23 Jul, 2020 at 3:50 PM
How to fix IronKey "Network error (35)" or "Error Code: 35"
An "Error Code: 35" message might appear while attempting to check for device software updates.  Additionally, a "Network error (35): An In...
Thu, 23 Jul, 2020 at 3:51 PM
"DevCore error (36): Login failed"
A "DevCore error (36): Login failed Note that your IronKey device password has been set" message might appear when initializing an IronKey with a...
Thu, 23 Jul, 2020 at 3:51 PM
How to fix "Error Code: -17" while updating IronKey.
If an "Error Code: -17 - Updating your IronKey failed" message appears during an update, the computer's user permissions are possibly not be...
Thu, 23 Jul, 2020 at 3:52 PM
Application error (2063) A Control Panel application error has occurred
The "Application error (2063): A Control Panel application error has occurred" message might appear after a device has been updated, or when atte...
Tue, 11 Aug, 2020 at 12:19 PM
Error (5028) when Recommissioning a Device or using Admin Tools.
Below is a list of common causes if you receive the error code 5028 when attempting to recommission a device or use admin tools. If you try to recommissi...
Tue, 11 Aug, 2020 at 12:20 PM
IronKey has detected a problem. Error Code: 56
Error 56 appears when a network connectivity issue exists. Try changing the network settings in IronKey Control Panel: Click Settings > Network Set...
Fri, 29 Sep, 2017 at 11:38 AM