General Error Messages
A "Windows Error (1392) A Control Panel Application error has occurred" message appears when attempting to unlock an IronKey device. This might b...
Thu, 23 Jul, 2020 at 3:50 PM
Update your device to the latest version. If you require assistance, please contact Technical Support at support@datalocker.com.
Fri, 29 Sep, 2017 at 11:33 AM
While rare, Application Error (5020) may happen when the IronKey Control Panel is open and you are reformatting your IronKey's Secure Files Volume, wh...
Thu, 23 Jul, 2020 at 3:50 PM
An "Error Code: 35" message might appear while attempting to check for device software updates. Additionally, a "Network error (35): An In...
Thu, 23 Jul, 2020 at 3:51 PM
A "DevCore error (36): Login failed Note that your IronKey device password has been set" message might appear when initializing an IronKey with a...
Thu, 23 Jul, 2020 at 3:51 PM
If an "Error Code: -17 - Updating your IronKey failed" message appears during an update, the computer's user permissions are possibly not be...
Thu, 23 Jul, 2020 at 3:52 PM
The "Application error (2063): A Control Panel application error has occurred" message might appear after a device has been updated, or when atte...
Tue, 11 Aug, 2020 at 12:19 PM
Below is a list of common causes if you receive the error code 5028 when attempting to recommission a device or use admin tools. If you try to recommissi...
Tue, 11 Aug, 2020 at 12:20 PM
Error 56 appears when a network connectivity issue exists. Try changing the network settings in IronKey Control Panel:
Click Settings > Network Set...
Fri, 29 Sep, 2017 at 11:38 AM
Error 3031 is when the device is configured to use a proxy server for Internet access, but no valid proxy server has been entered. This is usually only use...
Tue, 11 Aug, 2020 at 12:24 PM