SafeConsole Ready Devices

Generate Debug Logging for Support Team
Below you will find the steps to gather logs for support from your devices.  If you are submitting your log file to DataLocker Support so that we ma...
Tue, 28 Dec, 2021 at 12:33 PM
How To Reset a Sentry Drive
Mac OSX: Resetting your Sentry drive will wipe the drive contents and restore it to factory settings.  Click on Actions->Reset to restore the drive. ...
Fri, 29 Sep, 2017 at 11:58 AM
Why is the SafeConsole device making network calls to external sites?
https://javadl-esd-secure.oracle.com : This is a Java version check that is performed by your operating system.  Since we need to access the client cert...
Tue, 28 Dec, 2021 at 12:37 PM
How do I filter files for the built-in Anti-Malware protection?
This article contains all the files that are created and used for the SafeConsole client's built-in Anti-Malware protection.  Use this list of files to...
Mon, 4 Apr, 2022 at 4:26 PM
What initiates self destruct mode?
The "Self Destruct" feature is a defense against brute force password hack attempts. DataLocker products (Enterprise, DL3 and Sentry) perform this...
Mon, 6 Dec, 2021 at 12:46 PM
Locating the VID/PID and Serial Number of Your SafeConsole Device
1. Open File Explorer 2. Right click on the drive and select Properties 3. Inside of Properties select Hardware from the top menu  4. Select ...
Tue, 28 Dec, 2021 at 12:47 PM
SafeConsole READY devices - Adding Device Asset Tag to SafeConsole
As part of the registration process, users can add custom data that is assigned to their SafeConsole READY devices. This custom data is viewable to the adm...
Tue, 28 Dec, 2021 at 1:29 PM