The H100 and H200 + Bio, are fully compatible with Mac OS 10.5 and higher. If you are experiencing mounting issues with the H100 or H200, update your drive to the latest software version


Back-up any data on your device prior to running the update package.

The update package must be run on a Windows Based system only.


1. Download the update package) using the following link:

2. Connect the device but do NOT login.

3. Run the downloaded executable and follow the on-screen prompts to complete the process