SafeConsole Cloud:


If your license expires for SafeConsole Cloud, you will see one of the following error(s) when accessing your SafeConsole.



In addition to SafeConsole becoming inaccessible, you can expect certain issues with your device usage. Depending on the configuration of your "Device State" policy, your devices may become inaccessible. 

If your "Device State" policy allows the devices to be used without a SafeConsole connection, the following will still affect your devices:

  • Passwords cannot be reset
  • Administrators cannot change device status (Deny, Disable, or Factory Reset)
  • Device Audit logs cannot be backed up



SafeConsole On-Prem:


There are several limitations when the SafeConsole license expires on your local installation. License expiration does not necessarily lock out users from accessing their data on the devices* but will impact the following immediately:

  • Cannot modify or create new device policies.
  • Cannot perform any device actions such as password reset, disable, mark as lost, deny access, and factory reset.
  • Cannot register any new devices.
  • Cannot add new SafeConsole Admins.


* Depending on the configuration of your "Device State" policy, your devices may become inaccessible. If your "Device State" policy requires a valid SafeConsole connection, your users will be unable to unlock their devices once the SafeConsole server license has expired. 

For Questions about your license please email licensing@datalocker.com