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Whitelisting DataLocker Drives
FIPS 140-2 Levels Explained
What is the difference between ECB and CBC Mode AES encryption?
See all 10 articles
DataLocker Utilities and Updates
Device Firmware Updates
Enterprise Management Service (EMS)
How do I obtain an IronKey Enterprise Activation code?
Can I access the Enterprise Admin Console without an IronKey device? (Applies to EMS v. 7.0 or Later)
Accessing Product Documentation for Ironkey devices
Windows continually wants to scan and fix files on the the PRIVATE Volume after unlocking
Can I access the Enterprise Admin Console without an IronKey device? (Applies up to EMS v. 6.2)
See all 28 articles
Release Notes for IronKey EMS On-Premise 18.104.22.168
Connectivity to IronKey Enterprise Server: Error Code 28 or 56
"Internet download failure" error during an IronKey software update
Approved Certificate Authorities (CA's) to Obtain a New SSL certificate or Renew/Replace an existing SSL Certificate
Failed to Download Write Policy
See all 6 articles
Release Notes and Manuals
Links to Ironkey Enterprise Manuals
IronKey ™ EMS Cloud Release Notes for v17.6.4
IronKey EMS Release Notes
Does Ironkey Enterprise Management Service (EMS) utilize Apache Struts?
How can an admin change the password on an IronKey X100/X200 Enterprise device?
Error (5028) when Recommissioning a Device or using Admin Tools.
D200 and S200 Enterprise Device Recommission
After an update, a Sys Admin device requires re-approval (S100, X200 models only)
General Error Messages
API (4) error (-65531): Error while processing
"Application error (25665535)"
Resolving E801000X error messages
Application error (1087)
Windows error (1392) A Control Panel application error has occurred
See all 17 articles
SafeConsole Management Service
About SafeConsole Management Services
Disaster recovery process for SafeConsole server
I must have forgotten my device password. What do I do?
Forgot Password: How many attempts before my Encrypted drive is locked?
I get a 403 forbidden error when trying to access SafeConsole
See all 55 articles
SafeConsole Licenses and Activations
How to use a local SMTP server with SafeConsole On-Premise
SafeConsole On-Prem whitelist for firewall
SafeConsole On-Prem Installation Checklist
Manual Activation for SafeConsole
How to update SafeConsole 5.1.x and higher to the newest version
SafeConsole Ready Devices
Generate debug logging for support team.
How To Reset a Sentry Drive
Why is the SafeConsole device making network calls to external sites?
How do I filter files for the built-in Anti-Malware protection?
What initiates self destruct mode?
See all 8 articles
Why is my drive disconnecting in Windows 8/10/Windows Server 2012?
SafeConsole Release Notes, News, and Manuals
SafeConsole Administrators Guide
SafeConsole 5 Updates
McAfee Anti-Malware integration
SafeConsole v5.2 Release Notes
SafeConsole On-Prem Installation Guide
See all 19 articles
SafeConsole Install Troubleshooting
ADDING AN EXCEPTION FOR SAFECONSOLE IN WINDOWS FIREWALL
Create a GPO for blocking USB drives
Sentry Proxy Detection and Network Issues
Graylog Quick Guide for SIEM Setup - SafeConsole 5.2
SafeConsole Cloud VPN Connection
See all 15 articles
Encrypted USB Flash Drives
Sentry 3, Sentry 3 FIPS, Sentry EMS
My Sentry 3.0 doesn't work on El Capitan
Issues with Sentry flash drive and El Capitan.
In newer Windows (8, 8.1, 10), login software does not show a login button
Cannot open Sentry in Windows 7 32bit
Updating SafeConsoleReady device firmware
See all 7 articles
DL Series Hard Drives (DL3, DL3 FE, DL2)
What is the default password for my DL3, DL3FE, DL Enterprise (DL2)?
How to turn on the VCD for the DL3.
Operating System Support
How do I delete the administrator password on my DataLocker?
How do I boot to the DataLocker drive?
See all 32 articles
DL3 Utilities and Manuals
DL3/DL3 FE User Manual
DL3/DL3FE FIRMWARE UPDATE GUIDE V3.10-4.8.x
DL2 Utilities and Manuals
DataLocker DL2 (Enterprise) Manual
Set up an Administrator Password on the DL2(DataLocker Enterprise)
DataLocker Admin Password Utility
I can't get my DataLocker to power on
How do I attach an external AC adapter to the DataLocker Enterprise?
Does the DataLocker meet NISPOM 8-306, DoD Directive 5220.22M requirements for disk wiping?
See all 13 articles
Setting up the "Strong Password" feature in the DL3 and DL3FE
What is a VCD for the DL3 and DL3FE?
VMware with DL3
Set a User Password on the DL3 and DL3FE
Why does my DL3 strong password requirement allow the password 1234567*?
See all 14 articles
DataLocker Disk Formatter Tool Version 1.34B
DataLocker Safe USB Eject
DataLocker DL3 FE
How do I set up the RFID 2 factor authentication?
How do I delete or remove an RFID tag?
What is Two-Factor Authentication (for DL3FE)?
Can I add 2-factor RFID after I've purchased my DL3FE?
What type of RFID tags are compatible with the DL3FE?
H Series Hard Drives (H100, H200, H300, H350)
H-Series Hard Drives
Disable the Encryption Software on a Flash Drive
Windows error (39) while accessing H300/H350 Hard Drives
FIPS Certificate Number for Defender Devices
User Guide - Access Standard
Drive mapping issue with Windows 10
See all 20 articles
H100 / H200 + Biometric
H100/H200 Management Code
H100/H200 Access is Blocked
Login to a Defender Drive
H100/H200 Mac Compatibility
H100/H200 Drives Shows as "Locked"
See all 19 articles
SafeCrypt - Cloud Encryption Solution
What operating systems does SafeCrypt currently support?
How do I use Google Authenticator?
Where is the user manual?
I moved my files to my SafeCrypt folder but I can still read all of my files. Why?
See all 11 articles
EncryptDisc - Self Encrypting Optical Media
How to use DataLocker EncryptDisc - CD/DVD
Can I burn and encrypt movies to be played with a DVD player?
Can EncryptDisc prevent users from copying the data from the disc?
See all 6 articles