General Information

How do I obtain an IronKey Enterprise Activation code?
IronKey Enterprise devices are designed for large-scale deployments and the use of a centrally managed IronKey Enterprise Management Se...
Mon, 29 Aug, 2016 at 10:05 AM
Accessing Product Documentation for Ironkey devices
How do I access the product documentation for MXI and Defender branded devices? The documentation is available in the application partition of the devic...
Fri, 28 Jul, 2017 at 9:43 AM
Windows continually wants to scan and fix files on the the PRIVATE Volume after unlocking
This message typically means that Windows may have detected some file corruption on the PRIVATE volume of the drive and wishes to scan the drive as a precau...
Fri, 25 Mar, 2016 at 9:07 PM
Can I access the Enterprise Admin Console without an IronKey device?
To access the Enterprise Admin Console, you must use an approved Enterprise IronKey device. You must use the Online Account link from the Control Panel. Thi...
Tue, 29 Mar, 2016 at 12:11 AM
IronKey Anti-Malware Scanner: Unable to connect to the Update Server
If your Enterprise device has the Anti-Malware Scanner enabled via policy, you may encounter this error when trying to download the initial virus definition...
Tue, 29 Mar, 2016 at 12:12 AM
What is the difference between "Disable" and "Detonate" an IronKey device?
The Silver Bullet Service comes with two main features: You can either disable a device (and later re-enable it) or detonate it. If you detonate a device, t...
Tue, 29 Mar, 2016 at 12:17 AM
How do I set up additional Enterprise System Admin devices for a new user?
Existing System Admin adds a new user and sends an Activation Code Unlock a System Admin device  Click on the my.ironkey.com link in the IronKey Cont...
Tue, 29 Mar, 2016 at 12:18 AM
What if my System Admin device is lost or corrupt?
To access the Enterprise Admin Console, you must use an approved Enterprise IronKey device. You must use the Online Account link from the Control Panel. Thi...
Fri, 9 Jun, 2017 at 11:53 AM
What does error 2036 mean when trying to perform an IronKey Device Recovery?
The 2036 message is usually related to trying to perform the "Device Recovery" on a device that has not yet been initialized. You can confirm if t...
Tue, 29 Mar, 2016 at 12:22 AM
IronKey Network error 3892576284 when recommissioning devices
This is a known issue.  This error can be caused when an Admin tries to recommission two devices in a row. Here's how to avoid it:  Update ...
Tue, 29 Mar, 2016 at 12:29 AM