General Information

How do I obtain an IronKey Enterprise Activation code?
IronKey Enterprise devices are designed for large-scale deployments and the use of a centrally managed IronKey Enterprise Management Service (a yearl...
Fri, 29 Sep, 2017 at 10:57 AM
Can I access the Enterprise Admin Console without an IronKey device? (Applies to EMS v. 7.0 or Later)
Previously Admin’s had to access the management console through the control panel of their issued Admin devices. Key new features -  Admins will now b...
Fri, 29 Sep, 2017 at 11:15 AM
Accessing Product Documentation for Ironkey devices
How do I access the product documentation for MXI and Defender branded devices? The documentation is available in the application partition of the devic...
Fri, 29 Sep, 2017 at 10:58 AM
Windows continually wants to scan and fix files on the the PRIVATE Volume after unlocking
This message typically means that Windows may have detected some file corruption on the PRIVATE volume of the drive and wishes to scan the drive as a precau...
Fri, 29 Sep, 2017 at 10:58 AM
Can I access the Enterprise Admin Console without an IronKey device? (Applies up to EMS v. 6.2)
To access the Enterprise Admin Console, you must use an approved Enterprise IronKey device. You must use the Online Account link from the Control Panel. Thi...
Fri, 29 Sep, 2017 at 10:58 AM
IronKey Anti-Malware Scanner: Unable to connect to the Update Server
If your Enterprise device has the Anti-Malware Scanner enabled via policy, you may encounter this error when trying to download the initial virus definition...
Fri, 29 Sep, 2017 at 11:00 AM
What is the difference between "Disable" and "Detonate" on an IronKey device?
Detonate: If you detonate a device, this will trigger its built-in self-destruct mechanism and the device will become permanently unusable.  Disable: If...
Fri, 29 Sep, 2017 at 11:00 AM
How do I set up additional Enterprise System Admin devices for a new user with an S100/S200 or D200?
Existing System Admin adds a new user and sends an Activation Code (S100) Unlock a System Admin device  Click on the my.ironkey.com  in the IronKey Con...
Fri, 29 Sep, 2017 at 11:01 AM
What if my System Admin device is lost or corrupt?
This article applies to EMS versions 6.1 or earlier To access the Enterprise Admin Console, you must use an approved Enterprise IronKey device. You must us...
Fri, 29 Sep, 2017 at 11:01 AM
What does error 2036 mean when trying to perform an IronKey Device Recovery?
The 2036 message is usually related to trying to perform the "Device Recovery" on a device that has not yet been initialized. You can confirm if t...
Fri, 29 Sep, 2017 at 11:02 AM