How can we help you today?
New support ticket
Check ticket status
Operating System Support
Why haven't I received an activation key?
What is Two-Factor Authentication (for DL3)?
Where can I find DataLocker videos? (YouTube Channel)
Sales and Shipping Policies
How long does it take to process my order?
What is your warranty policy?
What is your return policy?
Can the DataLocker be shipped internationally?
What are DataLocker's sales and shipping policies?
Security Related Questions
FIPS 140-2 Levels Explained
What is the difference between ECB and CBC Mode AES encryption?
How is my data secured and encrypted?
How Secure is 256-bit AES Encryption?
What initiates self destruct mode?
See all 12 articles
Easily generate a screencast to shared with our support team
EMS (Enterprise Management Service)
When a customer would like to purchase the Ironkey USB, do they need to buy EMS and the device together?
How do you install or get the license and software on the EMS?
Do I need to provide any customer information such as company name, name & e-mail to get the EMS license
Can we keep stock on the EMS license or we need to place order 1 by 1
If I would like to add AM is future, can I buy it later on?
See all 37 articles
How do I obtain an IronKey Enterprise Activation code?
Defender Drive Remains Unlocked
USB Flash Drives and Windows NT
Multiple Users on a Defender Drive
Login to a Defender Drive
See all 30 articles
User Guide - IronKey H80
IronKey H80 Frequently Asked Questions (FAQ)
User Guide - Defender H100 & Stealth HD
H200 + Bio
Defender Management Code
Defender Access is Blocked
Disable the Encryption Software on a Flash Drive
ACCESS Enterprise - Benefits and Supported Products
Defender Mac Compatibility
See all 22 articles
Drive mapping issue with Windows 10
User Guide - IronKey Basic H300
IronKey Basic H300 - Release Notes
Features not supported in MAC and Linux Environments
See all 8 articles
DataLocker Encrypted Hard Drives
What is the default password for my DataLocker?
How do I delete the administrator password on my DataLocker?
How do I boot to the DataLocker drive?
DataLocker Safe USB Eject v1.43
Can you recover a lost password?
See all 24 articles
Data Locker Enterprise
How to set an administrator password on the Enterprise
DataLocker Admin Password Utility
I can't get my DataLocker to power on
How do I attach an external AC adapter to the DataLocker Enterprise?
Does the DataLocker meet NISPOM 8-306, DoD Directive 5220.22M requirements for disk wiping?
See all 15 articles
Data Locker DL3
What is the "Strong Password" feature?
How do I set up the RFID 2 factor authentication?
How do I delete or remove an RFID tag?
What is a VCD?
VM Ware with DL3
See all 18 articles
DL3 Utilities and Manuals
DL3 RFID Setup Guide
DL3 User Manual Last Updated: Oct 23, 2014 09:37AM
DL3/DL3 FE User Manual
DL3 Virtual CD Creation Tool
DataLocker DL3 Configurator
See all 7 articles
DataLocker Enterprise Utilities
DL-Link Admin Utility
DataLocker Safe USB Eject
DataLocker Disk Formatter Tool Version 1.33B
Device Firmware Updates
SafeConsole 5 Updates
Operating System Related Issues
My Sentry 3.0 doesn't work on El Capitan
How to partition and format the DataLocker on Mac OSX 10.4 (Tiger)?
How to partition and format the DataLocker on Mac OSX 10.5 or 10.6?
Can I use the DataLocker with a Mac and Windows system without changing the drive format?
Why can't I save any files to the DataLocker when using my Mac?
See all 6 articles
How to initialize the DataLocker on Windows Vista?
How to partition and format the DataLocker on Windows XP?
How to partition and format the DataLocker on Windows Vista?
How to partition and format the DataLocker on Windows 7?
I used to connect my DataLocker to my Windows machine, but now it won't work.
See all 11 articles
EncryptDisc - Self Encrypting Optical Media
How to use DataLocker EncryptDisc - CD/DVD
Can I burn and encrypt movies to be played with a DVD player?
Can EncryptDisc prevent users from copying the data from the disc?
See all 6 articles
Sentry - Encrypted Flash Drives
Issues with Sentry flash drive and El Capitan.
I have been locked out of my Sentry Flash Drive, how do I reset it?
Forgot Password: How many attempts before Sentry Flash Drive is locked?
My Sentry 3.0 doesn't work on El Capitan.
Generate debug logging for support team.
SafeCrypt - Cloud Encryption Solution
What operating systems do you currently support?
How do I use Google Authenticator?
Where is the user manual?
I moved my files to my SafeCrypt folder but I can still read all of my files. Why?
See all 10 articles
How to Videos
How to turn on the VCD for the DL3.
How to initialize a drive for Windows
Format and Initialize your drive for Mac
Delete RFID Tag from DL3
Setup RFID tag (2 Factor Authentication) for DL3
See all 13 articles
SafeConsole - FAQs
What do I need to run SafeConsole and manage my devices?
Migrating a SafeConsole v4.x Server
Adding multiple subnets to Trusted Zone IP address filter
Disaster recovery process for SafeConsole server
My drive says '..requires an active SafeConsole to be operational'
See all 34 articles
SafeConsole - Manuals
SafeConsole Administrators Guide
SafeConsole 5.0 OnPrem Installation Guide