If you are having trouble getting your DataLocker to power on or connect, please try the following.

  • The DataLocker comes with a Y cable, which has RED and BLACK USB ends.  The RED end can be used for additional power, but do not use it by itself as it will not provide enough power. The BLACK end is the primary connection.



  • First, connect the cable to the computer; then connect the cable to the DataLocker.
  • Don't plug into a USB hub -- plug directly into a USB port on the computer.





Desktops:

  • Some USB ports on the front of desktop computers carry less power than the back ports.  Try connecting to a USB port in the back of the machine to ensure adequate power.