If you are having trouble getting your DataLocker to power on or connect, please try the following.

  • The DataLocker comes with a Y cable, which has RED and BLACK USB ends. ┬áThe RED end can be used for additional power, but do not use it by itself as it will not provide enough power. The BLACK end is the primary connection.



  • First, connect the cable to the computer; then connect the cable to the DataLocker.
  • Don't plug into a USB hub -- plug directly into a USB port on the computer.





Desktops:

  • Some USB ports on the front of desktop computers carry less power than the back ports. ┬áTry connecting to a USB port in the back of the machine to ensure adequate power.