General Information

H100/H200 Management Code
Do I need to keep the Management Code secret? The Management Code for the H100 and H200 does not give access to any private data or use of key material, ho...
Mon, 2 May, 2022 at 11:37 AM
H100/H200 Access is Blocked
I am the only administrator of the Defender device, what should I do if my password and bio-metric access is blocked? In the case that neither your passwor...
Mon, 2 May, 2022 at 11:35 AM
H100/H200 Mac Compatibility
The H100 and H200 + Bio, are compatible with Mac OS 10.5 and 10.6. If you are experiencing mounting issues with the H100 or H200, update your drive to the l...
Tue, 15 Mar, 2022 at 2:21 PM
H100/H200 Drives Shows as "Locked"
When connecting an H100/H200 disk drive, it shows as "Locked." When a Defender product is connected to the computer, the writable drive will appe...
Fri, 17 Jun, 2022 at 11:21 AM
H100/H200 Devices on Different Operating Systems
Are the H100/H200 Hard Drives portable from one PC to another with different Operating Systems? The H100 and H200 are portable from one PC to another. They...
Fri, 11 Mar, 2022 at 4:16 PM
Safely Removing a H200 Device
How can I safely remove my H200 device? 1. Close any applications and File Explorer windows performing read/write operations on the H200. 2. Click on the ...
Fri, 17 Jun, 2022 at 11:26 AM
H100/H200 Drive states that "The image on this device does not contain a proper End User License Agreement"
If you get an error message "The image on this device does not contain a proper End User License Agreement", that may indicate that the Unlocker a...
Fri, 17 Jun, 2022 at 11:28 AM
H200 Documentation
Below are links to the H200 documentation: H200 Data Sheet H200 User Manual H200 Quick Start Guide
Wed, 23 Feb, 2022 at 3:01 PM
H200 on Windows XP with Symantec Anti-Virus
Is there a conflict when running the H200 on a Windows XP system with Symantec antivirus software? Windows XP SP3 operates successfully. There is a possibi...
Fri, 17 Jun, 2022 at 11:29 AM
H200 - Biometric Authentication
Why won’t my H200 authenticate my finger? The H200 devices may fail to authenticate a finger if the biometric sensor is damaged, or your fingerprint has ag...
Fri, 10 Dec, 2021 at 2:16 PM