Why won’t my H200 authenticate my finger?

The H200 devices may fail to authenticate a finger if the biometric sensor is damaged, or your fingerprint has aged, or has been altered due to environmental factors or injury. If you have additional finger enrollments available, you can enroll another finger or delete an existing fingerprint and enroll a new one.

To add or remove a fingerprint, select Manage Authentication Methods, then Manage Your Finger Enrollments in the ACCESS Standard software.