DataLocker Support

For DL3 users: The process of changing the administrator password is identical to the setup process. It is highly recommended that you set a new administra...

There are a few explanations for this occurring. You might try emptying your Recycle Bin on your Desktop. If that doesn’t work, depending on how your system...

Some users want to use their Enterprise or DL3 drive to run installed programs directly off of the drive. In order to ensure maximum compatibility, before y...

You may use an External AC Adapter to use with the DataLocker Enterprise drive.  Some older system cannot provide adequate power through the USB ports to co...

Some users want to use their Enterprise or DL3 drive to run installed programs directly off the drive. In order to ensure maximum compatibility, before you ...

DataLocker, Inc no longer offers RFID installation for the DL3FE.

This is due to the current Mac OS's lack of write ability for NTFS formatted drives. Both the Enterprise and DL3 come pre-formatted with a widely-used W...

There are 2 primary ways to reset your DataLocker DL3/FE device.  Please note that resetting your device will permanently erase all data from your devic...

The DL3FE 2-factor models come with 2 RFID tags in the box.  Our RFID chip functions within the 13.56 MHz ISM band. Most smart cards are compatible, but mo...

Connect your device and run the executable. Once your device is connected, click on "Run DataLockerDL3.exe". Enter in the connection token...