General Information

What is the difference between "Disable" and "Detonate" an IronKey device?
Detonate: If you detonate a device, this will trigger its built-in self-destruct mechanism and the device will become permanently unusable.          Deton...
Mon, 2 May, 2022 at 11:13 AM
How to edit your online account settings to send large EMS downloaded data via email?
For an administrator to receive device and user lists via email, you will need to configure your online account settings to enable this feature. 1. Clic...
Mon, 2 May, 2022 at 11:14 AM
Autorun.inf errors
The autorun.inf message is part of the DataLocker Anti-Malware protection. This message will appear if there was an attempt to modify the AutoRun file locat...
Mon, 2 May, 2022 at 11:14 AM
Create a Web Login (Deviceless) Sys Admin Account in EMS
The latest version of Enterprise Management Server (EMS) allows Sys Admins to create Web Login accounts to access the EMS console without the need for hardw...
Fri, 29 Apr, 2022 at 2:35 PM
Sentry / D300M/SM Password Reset - EMS Cloud
This article will walk you through two different ways a password can be reset on the Sentry EMS, Sentry One and the D300M/SM. The first method will show how...
Fri, 29 Apr, 2022 at 2:38 PM
Silver Bullet Options not Displayed on "Device Profile' page in EMS Admin Console
If an Administrator navigates to the' Device Profile' page to perform Silver Bullet functions and they are not displayed as per the screenshot bel...
Fri, 29 Apr, 2022 at 2:39 PM
Pre-Registration for Sentry and D300M/SM to EMS
Availability: EMS Cloud, EMS On-Prem v7.2 and newer The following guide will allow an EMS Admin to pre-register Sentry and D300M/SM devices for End User...
Fri, 29 Apr, 2022 at 2:45 PM
Meltdown/Spectre Advisory (20180227): Ironkey EMS
Summary: Many modern processors are susceptible to a group of vulnerabilities which are referred to as Meltdown and Spectre.  These vulnerabilities allow u...
Fri, 5 Nov, 2021 at 11:50 AM
EMS Cloud Cipher Deprecation
Cipher Encryption Update: Steady advances in computation and cryptography add stronger protocols and encryption ciphers. These same advances also potent...
Fri, 29 Oct, 2021 at 2:50 PM
EMS Device Migration Process
The EMS Device Migration is the process that allows moving devices from EMS to SafeConsole. This involves resetting the device and deleting all data on the ...
Thu, 27 Jan, 2022 at 4:29 PM