Most likely the X250 device requires a software update to 3.5.0.0 to resolve this issue. 

Please contact [email protected] for the update link.


In some rare cases, the Malware Scanner on X250 shows this error when the DAT file was previously downloaded incorrectly. In this case, the steps for a workaround are listed below.


NOTE: You are required to end the AVmalwarescanner process in Task Manager in order to complete the following process.


1. Click on the Files folder from Control Panel

2. Open x:\Device-System-Files\MalwareScanner\dats

3. Delete all dat files

4. Click Settings from Control Panel

5. Navigate to Tools - Device Health section

6. Click Restore Onboard Apps

7. Select Malware Scanner - click OK

8. Click Ok on the confirmation message.


For more information related to the Anti-malware loading error, click here.