General Information

H200 - Biometric Authentication
Why won’t my H200 authenticate my finger?   The H200 devices may fail to authenticate a finger if the bio-metric sensor is damaged, or your fingerprint ha...
Mon, 2 Oct, 2017 at 12:01 PM
H200 - Biometric Enrollment
How many users and fingerprint templates can be enrolled on the H200 Biometric drive? Up to 10 users can be registered on the H200 biometric drive. In addi...
Mon, 2 Oct, 2017 at 3:43 PM
H series serial number breakdown
Warranty Only Covers SKUs that end in 4001FIPS F612151200020102 F = FIPS (if the serial number begins with “B”, non-FIPS) 6 = Device...
Tue, 25 Sep, 2018 at 10:20 AM
User Guides - H100/H200
Defender H100 Stealth HD
Mon, 10 Jul, 2017 at 4:58 PM
How do I resolve login issues with MAC Sierra on my H100 or H200 drive?
The following update package applies to H100 and H200 Enterprise devices to resolve issues when accessing the drives with MAC Sierra In order to man...
Thu, 4 May, 2017 at 4:18 PM
H100/H200 Hard Drive LED Indicators: What do they mean?
Solid green: Open, if no authentication mechanisms are set, any user can use  the device. User has logged into the device—if users exist, it indicat...
Mon, 10 Jul, 2017 at 3:46 PM
My Private partition appears to be corrupted on my H100/H200 device. What can I do?
There are several steps below which may correct the issue. Please note, these procedures apply to a Windows environment only. A) CHKDSK - "check dis...
Mon, 10 Jul, 2017 at 4:29 PM
Recycling H100 and H200 Devices to Factory Defaults
To recycle a device. All information on the drive will be destroyed, please make sure all your data is backed up first.  1 On the main page of ACCE...
Tue, 25 Sep, 2018 at 10:20 AM
How to assign more than one user on a model H200 and H100
First start by backing up everything on the device, then recommission the device.  Once it has been recommissioned, run the start.exe and bring up the user...
Tue, 25 Sep, 2018 at 10:20 AM