In certain circumstances, your drive may fail to mount or operate as normal. Generally, this is due to environmental issues (DLP software, antivirus, endpoint management software).

Please check if the device works on another machine to eliminate any confounding factors. It is best if this machine is a non-corporate, non-domain machine.

These factors may relate to:

  • Other USB devices
  • Hard drive encryption software or DLP software
  • Port control software
  • Anti-virus software
  • Security policies, such as blocked CD-ROM access in registry keys
  • Insufficient power from the USB port
  • Laptop dock USB port