HTTP Status 403 - Access to the specified resource () has been forbidden.
- The machine trying to access SafeConsole is not inside the range of IP addresses allowed in the SafeConsole Configurator "IP Filter"
Resolution: Adjust the IP Filter range in the SafeConsole Configurator wizard.
- The certificate installed in your browser for SafeConsole does not match that used by actual SafeConsole server.
Resolution: Delete all SafeConsole certificates installed in your browser, restart your browser and try to connect to SafeConsole on https://localhost/safeconsole from the server itself, ignore the error and log in. If this works install the certificate from the deployment page. Now log into SafeConsole using https://host.domain.com/safeconsole
- The user account you are trying to connect to SafeConsole with doesn't (yet) exist inside either one of the three SafeConsole User groups - "SafeConsole Administrators", "SafeConsole Managers" or "SafeConsole Support".
- If you are running SafeConsole on Windows 2008 server then please make sure that IPv6 is disabled as this is currently not supported.
HTTP Status 401 - The request requires HTTP Authentication
Bad DNS records AND/OR an internal web proxy is blocking access to the SafeConsole server.
To confirm :
- Run "nslookup [domain name]" to ask the DNS-server for the IP-addresses that is mapped to the domain name.
- Try to ping all the IP-addresses and make sure they all are servers and not client hosts.
- If any hosts don't answer or are incorrect, please remove them from the DNS server.
- Step through 1-3 again but ask for domaindnszones.[domain name]
- Step through 1-3 again but ask for forestdnszones.[domain name]
HTTP Status 500: Internal Server Error - Failed to connect to SafeConsole with HTTP error 500
This can occur when SafeConsole is uninstalled, then reinstalled on the same host using a different certificate password than the one used during the previous install. If you have uninstalled (or plan on uninstalling) SafeConsole, please be sure to:
- Remove the browser certificate(s) installed during the previous installation
- OR reinstall SafeConsole using the exact same certificate password used in the previous installation
Certificates for Internet Explorer can be found in the Trusted Root Certification Authority store [Tools > Internet Options > Content Tab > Certificates Button > Trusted Root Cert. Authorities Tab]
Certificates for Firefox can be found in the Servers tab of Certificate Manager [Tools > Options > Advanced Encryption Tab > View Certificates Button > Servers Tab]