Below you will find the steps to gather logs for the support from your devices. 

If submitting your log file to DataLocker support so that we may fully reproduce your issue, It is best to let the application sit for a few minutes after enabling logs so that it can gather all pertinent information. 

The log file can then be zipped and emailed to support@datalocker.com or included with any current tickets. 


Please note: your devices must be running software versions 4.8.x or 6.3.2+


For devices running software version 4.8.x*

*The DL3/FE devices must use the command line process listed below the screenshots*


1.) Launch the device executable in the Virtual CD partition mounted in Windows Explorer.

2.) Select Help from the menu bar then select About


 

3.) Select Restart to create log file



The application will automatically restart and the location of the log file will be automatically open in Windows Explorer. 


The log file can also be accessed by navigating to either 

%appdata%\BlockMaster or %appdata%\DataLocker 


For all other devices, models, and versions please copy and paste the appropriate string below in an elevated command prompt.


The strings below use E: as an example. Please substitute for the drive letter assigned to your drive when running the strings below.


For DL3/DL3FE:

E:\win\DL3.exe --log-level 3


For SafeToGo:

E:\win\SafeToGo.exe --log-level 3


For Sentry 3.0:

E:\win\sentry.exe --log-level 3


For Sentry FIPS:

E:\win\Sentry3.exe --log-level 3


For Sentry 3 FIPS:

E:\win\Sentry3FIPS.exe --log-level 3


For Kingston DT4000G2M-R:

E:\win\dt4000g2m-r.exe --log-level 3


For Kingston DTVP30M-R:

E:\win\DTVP30M-R.exe --log-level 3


For Kingston DTVP30DM:

E:\win\DTVP30DM.exe --log-level 3




On MacOS:


Log file location:

/Users/username/Library/Logs/com.blockmaster.device/DataLocker/



 

open /Volumes/Login/Sentry3FIPS.app --args --log-level 3

 

open /Volumes/Login/Sentry3.app --args --log-level 3



 

* You may have another exe file name other than Sentry3.exe or Sentry3.app.

 








 For devices running software version 6.3.2 and above

1) Plug the device into the computer. 

2) Run the unlocker application. 

3) Press and hold shift and left-click on the DataLocker logo 





4) You will receive a message stating that Debug Mode has been enabled.


  


5.) You logs should be accessible via a text document on your desktop