Below are the required steps to upgrade your EMS OnPrem Server. Please also reference the EMS Setup guide located in your EMS download package.
Backup your database prior to conducting the upgrade
EMS On-Prem does NOT support encrypted connections to the MS SQL database (the encrypted database is supported, just not encrypted connections)
Be sure to use the exact same server information when deploying the new VM template.
If you are updating your SSL certificate and have any x100 or x200 devices within your environment, you must use one of the three approved CA's as the root CA.
Steps to upgrade your OnPrem EMS:
Download the EMS v7.3 files from the one-time-use link provided (contact support when ready for this link)
Run the update scripts from the Utils->Legacy Files folder against your database in sequential order starting with your current EMS version, confirming success within MS SQL after each run (files in download).
**CRITICAL - DO NOT RUN SCRIPT 6.2! YOU SHOULD RUN SCRIPT v6 to v6.1 AND THEN v6.1 to v7. RUNNING SCRIPT 6.2 WILL CAUSE MAJOR ISSUES WITH YOUR DATABASE - CRITICAL**
Run the v7.2 to v7.3 update script from the Utils-> folder against your database, confirming success within MS SQL after. (files in download)
Deploy the OVA file to your VM environment following the OnPrem setup guide.
Launch the VM console and follow the configuration steps, matching your existing server details.
Reboot the EMS server through the VM console using the command: sysconf reboot
Launch the console and generate a License Request file and send that to email@example.com (or reply to this email thread).
Once we receive the License Request file, we'll send a License Response for you to enter into your console.