Log file location:

C:\Users\username\AppData\Roaming\BlockMaster\ or %appdata%\BlockMaster


For Sentry 3 devices running software version 4.8.22 or higher:


Launch the Sentry executable mapped in Windows Explorer (Computer)


Click on "Help" => "About"


 

Select "Restart to create log file"



The log file will be automatically generated and launched.

If the file does not launch, browse to:



For all other devices models and versions:(where E:\ is the mapped drive letter assigned to the device in Windows Explorer)


For SafeToGo:

E:\win\SafeToGo.exe --log-level 3


For Sentry 3.0:

E:\win\sentry.exe --log-level 3


For Sentry FIPS:

E:\win\Sentry3.exe --log-level 3


For Sentry 3 FIPS:

E:\win\Sentry3FIPS.exe --log-level 3


For Kingston DT4000G2M-R:

E:\win\dt4000g2m-r.exe --log-level 3


For Kingston DTVP30M-R:

E:\win\DTVP30M-R.exe --log-level 3


For Kingston DTVP30DM:

E:\win\DTVP30DM.exe --log-level 3


Command prompt example:





On MacOS:


Log file location:

/Users/username/Library/Logs/com.blockmaster.device/DataLocker/



open /Volumes/Login/Sentry3FIPS.app --args --log-level 3

open /Volumes/Login/Sentry3.app --args --log-level 3



* You may have another exe file name other than Sentry3.exe or Sentry3.app.