If you are an IronKey Administrator and are attempting to access the Admin Console, you may encounter a login page instead of the EMS Admin Console page. This problem is due to Single-Sign-On (SSO) failing.

We have found that some proxy servers (typically service/cloud-based solutions) use load balancing or round robin. This will cause the SSO to fail because there are 2 connections made when logging into the Admin Console. The IronKey service requires the two connections to originate from the same Class C subnet. If the second connection is coming from a different Class C subnet, the authentication/SSO will fail for security reasons.

A sticky route will need to be configured for IronKey services in your proxy management console. However, if this is not a possible solution you may also use a PAC file to direct all IronKey traffic through a firewall or direct connection. This will prevent SSO failures from occurring, as well as any other IronKey service-related connectivity issues. IronKey currently uses these URLs:

my.ironkey.com (port 80 and 443)
auth.ironkey.com (port 443)
services.ironkey.com (port 443)
update.ironkey.com (port 443)
upda.ironkey.com (port 80)
updb.ironkey.com (port 80)
download.ironkey.com(port 80 and 443)

*You may also add an exception for *.ironkey.com and *.datalocker.com if your proxy/firewall allows wildcards, or place an exception for the subnet.

If problems persist, the issue may also be related to processes that are being blocked by third party security software, For more information, access the following link: