Product Information

Updating SafeConsole Ready Device Firmware
The SafeConsole ready devices are powered by two things: the hardware inside them and the firmware (software client) that makes them tick. The firmware embe...
Wed, 22 Feb, 2023 at 3:43 PM
Citrix Compatibilities
The following drives have been certified to work in the listed Citrix Environments. This includes full management features with SafeConsole.  DataL...
Wed, 1 Mar, 2023 at 10:10 AM
FAT32 and NTFS Formatting
The DataLocker comes pre-formatted in the NTFS format due to its superior performance, support, and capabilities for high-capacity hard drives. Windows Use...
Wed, 1 Mar, 2023 at 9:41 AM
How to Verify a Digital Code Signing Signature in Windows
To verify and check the digital signature of the signed application, you can perform the following on any Windows system. From a Windows operating syste...
Wed, 1 Mar, 2023 at 10:11 AM
Minimum Password Requirements for DataLocker Devices
Here are the minimum password requirements for all DataLocker devices. Current Devices Device Name Basic/Personal Enterprise/Managed Validatio...
Thu, 6 Jun, 2024 at 12:47 PM
What is the difference between ECB, CBC Mode and AES encryption?
The Advanced Encryption Standard (AES),-  is a block cipher adopted as an encryption standard by the U.S. government for military and government use. ECB (...
Wed, 31 May, 2023 at 4:04 PM
macOS compatibility on Intel processors vs ARM processors
The following table lists known compatibility with ARM processors of SafeConsole Ready devices and services. Support for ARM processors is currently ava...
Wed, 7 Feb, 2024 at 3:07 PM
How can I find the 3.0 USB connection on my computer?
USB 3.0 ports are either blue or black and/or marked “SS” for SuperSpeed.  Some will look like the one shown in this example with "SS" and the...
Fri, 31 Mar, 2023 at 2:19 PM
Log4j and DataLocker products
Updated 7/13/2022 SafeConsole OnPrem and Cloud solutions were upgraded for the initial 0-day exploit (CVE-2021-44228) with the 5.9.3.92 release.  Si...
Thu, 6 Apr, 2023 at 2:23 PM
Devices connected to a Windows 10 machine do not show up in “File Explorer”
Cause: Automount is disabled on the Windows 10 system. Solution: Verify the device is unlocked. Drives that are plugged in, yet have not been authent...
Tue, 14 Mar, 2023 at 1:01 PM