This article will help you identify your DataLocker device and locate the serial number, which is essential for technical support, warranty verification, and product registration.
Note: Serial numbers are typically found on the back or bottom of the device. If you're unable to locate the serial number, you may submit a photo of your device to DataLocker Support for assistance.
1. DataLocker Encrypted Hard Drives
Applies to:
DL4 FE, H350, H300, DL3, DL3 FE, DL2, H200, H100
Serial Number Location:
- Located on a sticker on the back or bottom of the enclosure
- Labeled as “Serial No.” or “S/N”
Steps to Locate:
- Flip the device over
- Look for a white or silver sticker
- The serial number will be printed clearly on it
Example – DL4 Series
Example – DL3 Series
Example – H350
Example – H300
Example – DL2
2. DataLocker Encrypted Flash Drives
Applies to:
Sentry K350, Sentry 5, Sentry K300, Sentry ONE, Sentry EMS, Sentry 3 FIPS, SafeStick
Serial Number Location:
- Typically found on the back or side opposite the keypad
- May be laser-etched or printed on a small label
Steps to Locate:
- Examine the back or side of the drive
- Look for etched or printed “S/N”
Example – Sentry K350
Example – Sentry 5
Example – Sentry K300
Example – Sentry ONE, Sentry EMS, Sentry 3 FIPS
3. DataLocker Alpha Series
Applies to:
AlphaCam W, AlphaCam H, AlphaCam H2
AlphaTalk, AlphaTalk PTT, AlphaTalk PTT QD
Note:
The Alpha Series is not serialized. Identification is based on physical characteristics and connectors.
How to Identify:
AlphaCams (Webcams)
Model | Resolution | Microphone | Privacy Cover | USB Support |
AlphaCam W | 720p | ❌ | ❌ | USB-A |
AlphaCam H | 1080p | ✅ | ✅ (removable) | USB-A |
AlphaCam H2 | 1080p | ❌ | ✅ (removable) | USB-A & USB-C |
AlphaTalks (Headsets)
Model | Key Features | Connector Type |
AlphaTalk | Standard controls | USB-A & USB-C |
AlphaTalk PTT | Push-to-Talk functionality | 3.5mm audio jack |
AlphaTalk PTT QD | Push-to-Talk with Quick Disconnect adapter | USB-A & USB-C |
Still Not Sure?
If you're unable to determine your model or locate the serial number, please:
- Submit a support request here and omit the request for SKU and serial number:
Submit a Support Ticket - Include a photo of your device (front and back) so we can help identify it
Quick Reference: Product Categories
Category | Current Models | Legacy Models |
Hard Drives | DL4 FE, H350 | DL3, DL3 FE, DL2, H300, H200, H100 |
Flash Drives | Sentry K350, Sentry 5 | Sentry K300, Sentry EMS, SafeStick |
Alpha Series | AlphaCam H2, PTT QD | AlphaCam W, AlphaTalk (standard) |