General

Does DataLocker offer custom printing on EncryptDisc?
We offer custom disc printing for bulk orders (100 disc minimum). Depending on color, custom printing costs around $0.50 per disc and there is a one time ar...
Fri, 25 Mar, 2016 at 7:48 AM
How do I reset my DataLocker drive?
There are 2 primary ways to reset your DataLocker DL3/FE device.  Please note that resetting your device will permanently erase all data from your device! ...
Thu, 9 Jul, 2020 at 12:34 PM
Can I boot from an Enterprise or DL3 Drive?
Since the DataLocker Enterprise and DL3 drives have hardware on-the-fly encryption,  your computer systems will recognize a drive as it would an external US...
Fri, 25 Mar, 2016 at 8:11 AM
Firmware updates or Master Password update tools not working in Windows Vista
You must run the firmware and Master Password update tools as an "Administrator" in Windows Vista. To do this, simply right-click the program and ...
Fri, 28 Jul, 2017 at 5:04 PM
How can I find the 3.0 USB connection on my computer?
USB 3.0 ports are either blue and/or marked “SS” for Super Speed.  Some will look like the one shown in this example with "SS" and the USB sym...
Fri, 28 Jul, 2017 at 5:02 PM
Devices connected to a Windows 10 machine do not show up in “File Explorer”
Cause: Automount is disabled on the Windows 10 system. Solution: Verify the device is unlocked. Drives that are plugged in, yet have not been authent...
Fri, 26 Oct, 2018 at 1:30 PM
DL3 (FE) PASSWORD RESET
NOTE: PLEASE MAKE SURE YOU ARE USING THE LATEST VERSION OF SAFECONSOLE V5.2 1. LOGIN TO YOUR SAFECONSOLE SERVER USER INTERFACE - From the ...
Wed, 21 Jun, 2017 at 2:30 PM
DataLocker DL2, DL3 and DL3 FE Environmental Specifications
The DataLocker drives that use a spinning hard drive, such as DL500E2, DL1000V3, and FE2000RFID, are limited in their robustness compared to our SSD models ...
Tue, 27 Jun, 2017 at 3:28 PM
Upgrading DL3/DL3 FE to Version 3.35
Firmware version 3.35 can be used to fix LCD screen calibration issues on the DL3 and DL3 FE.  Contact DataLocker Support to get a download link for the co...
Wed, 8 Apr, 2020 at 2:50 PM