General

Please explain FAT32 and NTFS drive formatting
The DataLocker comes preformatted in the NTFS format due to its superior performance, support and capabilities for high capacity hard drives. Windows Use...
Wed, 5 Jul, 2017 at 4:08 PM
Why do I get this message: "Hi-Speed device was connected to a Non Hi-Speed USB hub?"
The DataLocker is a USB 2.0 device and your USB port is not USB 2.0. You can still use the drive however you will not have USB 2.0 speeds.
Tue, 2 Jul, 2013 at 9:42 AM
How to partition and format the DataLocker on Mac OSX 10.5 or 10.6
Mac OSX 10.5 (Leopard) or 10.6 (Snow Leopard) To format a drive, please follow the steps below:   (Click to enlarge.) Important Note: If you have a...
Fri, 25 Mar, 2016 at 8:51 AM
Are DataLocker drives Mac compatible?
The DataLocker DL3 and DL3 FE can be used on macOS computers when used in an unmanaged mode. By Default the drives come preformatted with the NTFS filesyste...
Fri, 29 Mar, 2019 at 2:50 PM
SSD vs. HDD
Solid State Drives add a boost of speed and ruggedness, DataLocker drives with SSDs are designed ideally to meet the needs of users with uncommon work envir...
Mon, 29 Feb, 2016 at 3:15 PM
How do I reset my DataLocker drive?
To restore the DataLocker back to factory default settings and delete all of the information from the drive, connect and unlock the drive. Then go to: &qu...
Thu, 30 Jun, 2016 at 4:07 PM
How can I run installed programs off my Enterprise/DL3?
Some users want to use their Enterprise or DL3 drive to run installed programs directly off of the drive. In order to ensure maximum compatibility, before y...
Mon, 29 Feb, 2016 at 3:24 PM
Windows 10 USB disconnect issue
By default in Windows 10, USB devices are put into a selective suspend mode to help save power. When the DataLocker device detects this cut in power, th...
Tue, 18 Jun, 2019 at 5:06 PM
Can I use EncryptDisc software on personal/store bought disks?
EncryptDisc software is usually only available through our company disks. Normally EncryptDisc is produced in house, however, if you have a need for burning...
Fri, 25 Mar, 2016 at 7:42 AM
Do I need to create a password for each disc?
Yes, each EncryptDisc will require its own password through the setup menu. 
Fri, 25 Mar, 2016 at 7:44 AM