General

Windows 10 USB disconnect issue
By default in Windows 10, USB devices are put into a selective suspend mode to help save power. When the DataLocker device detects this cut in power, th...
Mon, 11 Apr, 2022 at 12:24 PM
Do I need to create a password for each disc?
Yes, each EncryptDisc will require its own password through the setup menu. 
Mon, 6 Dec, 2021 at 11:05 AM
How do I reset my DataLocker DL3/FE drive?
There are 2 primary ways to reset your DataLocker DL3/FE device.  Please note that resetting your device will permanently erase all data from your devic...
Mon, 6 Dec, 2021 at 11:02 AM
How can I find the 3.0 USB connection on my computer?
USB 3.0 ports are either blue or black and/or marked “SS” for SuperSpeed.  Some will look like the one shown in this example with "SS" and the...
Mon, 6 Dec, 2021 at 10:46 AM
Devices connected to a Windows 10 machine do not show up in “File Explorer”
Cause: Automount is disabled on the Windows 10 system. Solution: Verify the device is unlocked. Drives that are plugged in, yet have not been authent...
Mon, 6 Dec, 2021 at 10:45 AM
DL3 (FE) PASSWORD RESET
NOTE: PLEASE MAKE SURE YOU ARE USING THE LATEST VERSION OF SAFECONSOLE 1. LOGIN TO YOUR SAFECONSOLE SERVER USER INTERFACE - From the dash...
Mon, 6 Dec, 2021 at 10:42 AM
DataLocker DL2, DL3 and DL3 FE Environmental Specifications
The DataLocker drives that use a spinning hard drive, such as DL500E2, DL1000V3, and FE2000RFID, are limited in their robustness compared to our SSD models ...
Mon, 6 Dec, 2021 at 10:40 AM
Upgrading DL3/DL3 FE to Version 3.35
Firmware version 3.35 can be used to fix LCD screen calibration issues on the DL3 and DL3 FE.  Contact DataLocker Support to get a download link for the co...
Mon, 6 Dec, 2021 at 10:39 AM