General

What is the default password for my DL3, DL3FE, DL Enterprise (DL2)?
The default password for the DL Enterprise (DL2, DLE) is "000000", six zeros. The default password for the DL3 and DL3FE with a firmware versi...
Mon, 3 Jan, 2022 at 3:47 PM
Operating System Support
Below is a spreadsheet of DataLocker drives and OS compatibility. COMPATIBLE COMPATIBLE IN STANDALONE OR UNMANAGED MODE ONLY NOT COMPATIBLE
Tue, 8 Feb, 2022 at 9:09 AM
How do I boot to the DataLocker drive?
Since the DataLocker Enterprise and DL3 drives have hardware on-the-fly encryption.  Your computer systems will recognize the drive the same as it would an ...
Tue, 5 Apr, 2022 at 3:34 PM
What is Two-Factor Authentication (for DL3 FE)?
Two factor authentication is an added layer of protection requiring two modes of authentication – a physical RFID tag and a personal passcode – before unloc...
Tue, 8 Feb, 2022 at 9:10 AM
Can you recover a lost password?
We currently have no means of recovering ANY password from our drives. For DL3 and Enterprise users: If you are a DL3 or Enterprise customer, you may b...
Thu, 7 Jul, 2022 at 1:38 PM
What to do after triggering the self-destruct feature on the DL3, DL3FE, and DL2(DataLocker Enterprise)
After the Self Destruct feature has initiated the drive will be completely blank and settings will reset back to their defaults. You will need to use the de...
Thu, 7 Jul, 2022 at 1:39 PM
Please explain FAT32 and NTFS drive formatting
The DataLocker comes preformatted in the NTFS format due to its superior performance, support and capabilities for high capacity hard drives. Windows Users...
Thu, 7 Jul, 2022 at 1:40 PM
Are DataLocker DL3 drives Mac compatible?
The DataLocker DL3 and DL3 FE can be used on macOS computers when used in an unmanaged mode. By Default, the drives come preformatted with the NTFS filesyst...
Mon, 15 Aug, 2022 at 4:44 PM
How can I run installed programs off my Enterprise/DL3?
Some users want to use their Enterprise or DL3 drive to run installed programs directly off of the drive. In order to ensure maximum compatibility, before y...
Fri, 4 Feb, 2022 at 3:33 PM
Windows 10 USB disconnect issue
By default in Windows 10, USB devices are put into a selective suspend mode to help save power. When the DataLocker device detects this cut in power, th...
Mon, 11 Apr, 2022 at 12:24 PM