General

What is the default password for my DL3, DL3FE, DL Enterprise (DL2)?
The default password for the DL Enterprise (DL2, DLE) is "000000", six zeros. The default password for the DL3 and DL3FE with a firmware versi...
Mon, 3 Jan, 2022 at 3:47 PM
Operating System Support
The DL3 and Enterprise drives are platform independent.  As long as your platform accepts USB mass storage devices, and can provide the needed power via USB...
Fri, 25 Mar, 2016 at 7:11 AM
How do I delete the administrator password on my DataLocker?
All DataLocker drives: If you have a "master" or administrator password set, you can delete it by initiating the "self destruct" mo...
Wed, 15 Jun, 2016 at 1:18 PM
How do I boot to the DataLocker drive?
Since the DataLocker Enterprise and DL3 drives have hardware on-the-fly encryption.  Your computer systems will recognize the drive the same as it would an ...
Thu, 29 Jun, 2017 at 4:49 PM
DataLocker Safe USB Eject v1.43
DataLocker Safe USB Eject v1.43 allows you to safely eject an USB Storage Device, which includes all the DataLocker USB drives. By using this tool, you a...
Fri, 30 Jun, 2017 at 3:49 PM
Can you recover a lost password?
We currently have no means of recovering ANY password from our drives. For DL3 and Enterprise users: If you are a DL3 or Enterprise customer, you may be a...
Mon, 6 Dec, 2021 at 11:54 AM
What to do after triggering the self-destruct feature on the DL3, DL3FE, and DL2(DataLocker Enterprise)
After the Self Destruct feature has initiated the drive will be completely blank and settings will reset back to their defaults. You will need to use the de...
Mon, 6 Dec, 2021 at 11:26 AM
Please explain FAT32 and NTFS drive formatting
The DataLocker comes preformatted in the NTFS format due to its superior performance, support and capabilities for high capacity hard drives. Windows Use...
Wed, 5 Jul, 2017 at 4:08 PM
Why do I get this message: "Hi-Speed device was connected to a Non Hi-Speed USB hub?"
The DataLocker is a USB 2.0 device and your USB port is not USB 2.0. You can still use the drive however you will not have USB 2.0 speeds.
Tue, 2 Jul, 2013 at 9:42 AM
How to partition and format the DataLocker on Mac OSX 10.5 or 10.6
Mac OSX 10.5 (Leopard) or 10.6 (Snow Leopard) To format a drive, please follow the steps below:   (Click to enlarge.) Important Note: If you have a...
Fri, 25 Mar, 2016 at 8:51 AM