General

Generate debug logging for support team.
Log file location: C:\Users\username\AppData\Roaming\BlockMaster\ or %appdata%\BlockMaster For Sentry 3 devices running software version 4.8.2...
Thu, 13 Apr, 2017 at 2:50 PM
I have been locked out of my Sentry Flash Drive, how do I reset it?
Mac OSX: Resetting your Sentry drive will wipe the drive contents and restore it to factory settings.  Click on Actions->Reset to restore the drive. ...
Mon, 20 Mar, 2017 at 10:07 AM
Sentry Proxy Detection and Network Issues
Please update your device firmware to the latest version: https://datalocker.com/device-updates v4.8.19 and lower may have issues with proxy detec...
Mon, 15 May, 2017 at 3:31 PM
Forgot Password: How many attempts before my Encrypted drive is locked?
SafeConsole Ready Devices that are registered to a server will prompt the user to request a password reset from the SafeConsole admin after 3 incorrect pass...
Thu, 25 May, 2017 at 11:28 AM