SafeConsole - FAQs

What do I need to run SafeConsole and manage my devices?
SafeConsole is currently available as both a hosted cloud and on premise version. The on premise version requires you to install the SafeConsole Ser...
Thu, 26 Jan, 2017 at 11:52 PM
Disaster recovery process for SafeConsole server
Applies only to SafeConsole OnPrem.   Since SafeConsole Server is not required for devices to function, it is not considered critical and fail-over ...
Fri, 7 Oct, 2016 at 10:24 PM
I must have forgotten my device password. What do I do?
If a device password has been forgotten there are three options available: Try to remember the password, the hint that is displayed when an incor...
Wed, 6 Apr, 2016 at 6:56 AM
I get a 403 forbidden error when trying to access SafeConsole
Applies only to SafeConsole OnPrem   The 403 error indicates that your computer’s IP is blocked in the Trusted Zone IP address filter. This co...
Wed, 6 Apr, 2016 at 7:00 AM
SafeConsole catalina log analysis
The document goes through some of the errors that can be seen when analysing the catalina.log from SafeConsole, available in the logs folder of the instal...
Thu, 12 May, 2016 at 10:25 PM
SafeConsole HTTP error codes
HTTP Status 403 - Access to the specified resource () has been forbidden. Possible reasons: The machine trying to access SafeConsole is not in...
Wed, 6 Apr, 2016 at 7:07 AM
What ports do I need to run SafeConsole?
SafeConsole OnPrem: For inbound connections to the SafeConsole server HTTPS (port 443) is used as default although this port is configurable to any po...
Wed, 6 Apr, 2016 at 7:15 AM
SafeConsole GPO Deployment - Pushing Server Registry Key and Certificate
Applies only to SafeConsole OnPrem SafeConsole Ready Devices require a reg key and certificate to be present on initialization to connect to SafeConso...
Wed, 6 Apr, 2016 at 7:21 AM
I get a certificate error when attempting to connect devices - Unable to get local issuer
Applies only to SafeConsole OnPrem Affects: SafeConsole Ready devices 4.1 and 4.2 The problem  When using a CA issued SSL certificate from...
Wed, 6 Apr, 2016 at 7:22 AM
Certificate error when replacing certificate - Bad padding exception in catalina.log
Applies only to SafeConsole OnPrem This problem has been identified as having to do with the passwords on the certificates (old/new) not matching whic...
Wed, 6 Apr, 2016 at 7:23 AM