General

What is the default password for my DL3, DL3FE, DL Enterprise (DL2)?
The default password for the DL Enterprise (DL2, DLE) is "000000", six zeros. The default password for the DL3 and DL3FE with firmware version of...
Mon, 14 Aug, 2017 at 4:47 PM
How do I delete the administrator password on my DataLocker?
All DataLocker drives: If you have a "master" or administrator password set, you can delete it by initiating the "self destruct" mo...
Wed, 15 Jun, 2016 at 1:18 PM
How do I boot to the DataLocker drive?
Since the DataLocker Enterprise and DL3 drives have hardware on-the-fly encryption.  Your computer systems will recognize the drive the same as it would an ...
Thu, 29 Jun, 2017 at 4:49 PM
DataLocker Safe USB Eject v1.43
DataLocker Safe USB Eject v1.43 allows you to safely eject an USB Storage Device, which includes all the DataLocker USB drives. By using this tool, you a...
Fri, 30 Jun, 2017 at 3:49 PM
Can you recover a lost password?
No, this would violate the most important principal in password based data security.
Mon, 18 Nov, 2013 at 4:05 AM
What is the "Self Destruct" Mode?
The "Self Destruct" feature is a defense against brute force password hack attempts. The DataLocker performs this by "zeroizing" all the...
Tue, 17 Sep, 2013 at 1:56 PM
What to do after triggering the self-destruct feature on the DL3, DL3FE, and DL2(DataLocker Enterprise)
After the Self Destruct feature has initiated the drive will be completely blank and settings will reset back to their defaults.  You will need to use the d...
Fri, 28 Jul, 2017 at 5:05 PM
Please explain FAT32 and NTFS drive formatting
The DataLocker comes preformatted in the NTFS format due to its superior performance, support and capabilities for high capacity hard drives. Windows Use...
Wed, 5 Jul, 2017 at 4:08 PM
Why do I get this message: "Hi-Speed device was connected to a Non Hi-Speed USB hub?"
The DataLocker is a USB 2.0 device and your USB port is not USB 2.0. You can still use the drive however you will not have USB 2.0 speeds.
Tue, 2 Jul, 2013 at 9:42 AM
Are DataLocker drives Mac compatible?
All DataLocker drives can be used on a Mac computer, using OSX. However, our drives come preformatted to offer the most robust Windows performance using the...
Mon, 29 Feb, 2016 at 3:09 PM