Datalocker has developed a new update package to resolve MAC Mounting issues with the H300 and H350 Hard Drives. In order to update your drive(s), use the following procedure:


*******Important Notes*******

Back-up any data on your device prior to running the update package. You will need to access a Windows based machine to perform the back-up if you do not have a MAC with an Operating System that can access the drive

The update package must be run on a Windows Based system only.

Procedure:


1. Download the H300/H350 update package using the following link:
https://media.datalocker.com/downloads/Hseries/IKRestore/H300_H350/IKUpgrade_H300_H350_FW_111_101.exe 


2. Connect the device but do NOT login.

3. Run the downloaded executable and follow the on-screen prompts to complete the process

Please let us know if you encounter any issues running the update package.