Email customization is a useful tool to provide users with necessary information (such as company policies or other requirements) that is not already listed in the default emails. Once a message has been edited and saved, the option to restore the default will be displayed. Admins can customize the email templates for emails sent in the following instances:

  1. When a new admin is added
  2. When a new user is added
  3. When 2-Factor Authentication is enabled
  4. When 2-Factor Authentication is disabled
  5. When a device password reset is requested
  6. When a SafeConsole password reset is requested
  7. When the Deployment Wizard is used


To access the templates:

  1. Click Server Settings from the side menu
  2. Click Custom Email Template
  3. Choose the template you want to edit


Important information about Custom Email Templates:

  • Clicking a template will open the default message that is used
  • Admins can edit using HTML or plain-text
  • Be extra careful to leave strings that are within the brackets { } intact as these are dynamic strings that will be replaced with meaningful content once the email is sent. Please see the chart below to see what each string inserts into your email.