The User and Device Details popup boxes are a convenient and easy way to see a user's or a device's specific details and perform actions. See below for a breakdown of each.


User Details


To access the User Details popup:

  1. Navigate to the Users page using the side menu
  2. Click either the popout button or the user's name
  3. The User Details box will pop up



From the User Details popup, users can view the following information:



From the User Details popup, users can do the following actions:

  1. Email the unique token to the user
    • Click Send Email
    • This button sends the User Added email, which can be edited in the Custom Email Templates.
  2. Change the user’s Name, Email, or OU Path
    • Click Edit
    • Change the appropriate text in the Information box
    • Click Save
  3. Delete the user
    • Click Delete


The User Details popup offers quick access to:

  1. User's geolocation
    • In the Information section, click the IP address that's listed under Last Seen to see the user's geolocation
  2. User's devices
    • Click the Device Serial Number to open the Device Details popup for that device
  3. User's device's geolocation
    • In the Devices section, click the IP address in the Last Seen column to see that device's geolocation


Device Details:


To access the Device Details popup:

  1. Navigate to the Devices page using the side menu
  2. Click either the popout button or the device serial number
  3. The Device Details box will pop up



From the Device Details popup, users can view the following information:



From the User Details popup, users can do the following actions:

  1. Reassign the device to a different user
    • Click Reassign device to another user
    • Click the blue Assign button next to a user's name to reassign the device to them
  2. Change status
    • Click the drop down menu button in the Status section
    • Choose a status from the drop down menu as you would from the Actions menu on the Devices page
  3. Change Anti-Malware status
    • Click the drop down menu button in the Anti-Malware section
    • Choose a setting from the drop down menu

      • Configured by Policy: Allow the device's policy to control whether or not the device has anti-malware enabled

      • Always Disabled: Anti-Malware for this device will always be disabled, regardless of the policy assigned to it, and will NOT take up an Anti-Malware license seat

      • Always Enabled: Anti-Malware for this device will always be enabled, regardless of the policy assigned to it, and will take up an Anti-Malware license seat

  4. Reset the device password
    • Click Reset Password
    • The password reset popup will appear to proceed with the reset


The Device Details popup offers quick access to:

  1. Modify the assigned policy
    • Click the Policy to edit the current policy
  2. Owner's page
    • Click the Owner's Name to open the User Details popup for that user
  3. Device's geolocation
    • Click the IP address in the Last Seen section to open the geolocation for the device
  4. Custom device information
    • Click Add New to add a new custom information field, then click Save to save it
    • Click the red X to delete an entry
    • Note: Custom device information can also be toggled in the policy. Any custom fields entered in the Custom Information policy are unable to be removed in the Device Details popup.