Please make sure to whitelist your DataLocker device in any programs that may block usb removable storage or optical drives. Examples of programs that may block your drive from executing include Microsoft Group Policies or a third party Anti-Virus program, such as Sophos Endpoint Protection.  To unlock the secure storage partition the device will need to either write to the optical drive that is mounted or use HID when available. For full compatibility make sure Read and Write permissions are granted to both the removable storage and optical drives. 


Some things to keep in Mind when WhiteListing Devices.

  • DataLocker drives of the same model but of different sizes will show up as the same device so they will only need to be whitelisted once. 
  • Enterprise Drives will show up as different devices than Basic Drives.
  • Basic Drives that are upgraded to Enterprise will still show up as Basic Drives.
  • Drives may show up differently on Mac than on Windows
  • Sophos Enterprise Console does not show when a optical drive is read-only. To create a exception you will need to first need to create a policy to block all Optical Drives. This will allow you to see the optical drive in the log of devices blocked allowing you to make an exception. 


An Example of IDs that you may need to WhiteList



Sentry EMS

USB\VID_230A&PID_1513&REV_0100
USBSTOR\DiskDL______Sentry_EMS______PMAP
USBSTOR\CdRomDL______Sentry_EMS______PMAP
STORAGE\Volume


Sentry 3 FIPS

USB\VID_230A&PID_1512&REV_0100
USBSTOR\DiskDL______Sentry_3_FIPS___PMAP
USBSTOR\CdRomDL______Sentry_3_FIPS___PMAP


Sentry 3.0

USB\VID_230A&PID_1510&REV_0110
USBSTOR\DiskDL______Sentry3_________PMAP
USBSTOR\CdRomDL______Sentry3_________PMAP


Sentry FIPS 

USB\VID_230A&PID_2100&REV_0110
USBSTOR\DiskDL______Sentry__________PMIP
USBSTOR\CdRomDL______Sentry__________PMIP


DL3 FE

USB\VID_230A&PID_1181&REV_0001
USBSTOR\DiskDLI_____DL3FIPS_________0001
USBSTOR\CdRomDLI_____Virtual_CD_Drive0001


DL3 

USB\VID_230A&PID_1180&REV_0001
USBSTOR\DiskDLI_____DataLocker_DL3__0001
USBSTOR\CdRomDLI_____Virtual_CD_Drive0001


DL2 (Enterprise) 

USB\VID_230A&PID_0A40&REV_0100
USBSTOR\DiskDLI_____DATA_LOCKER_________


H100

USB\VID_230A&PID_2221&REV_0100
USBSTOR\CdRomDL______H100_Application0001
USBSTOR\DiskDL______H100_Private____0001


H200

USB\VID_230A&PID_2220&REV_0100
USBSTOR\CdRomDL______H200_Application0001
USBSTOR\DiskDL______H200_Private____0001


H350 Basic

USB\VID_230A&PID_1015&REV_0100
USBSTOR\DiskDL______Public__________0100
USBSTOR\DiskDL______Secure__________0100
wpdbusenum\fs
STORAGE\Volume


H350 Enterprise

USB\VID_230A&PID_1016&REV_0100
USBSTOR\DiskDL______Public__________0100
USBSTOR\DiskDL______H100_Private____0001
wpdbusenum\fs
STORAGE\Volume


H300 Basic

USB\VID_230A&PID_1011&REV_0100
USBSTOR\DiskDL______Public__________0100
USBSTOR\DiskDL______Secure__________0100
wpdbusenum\fs
STORAGE\Volume


H300 Enterprise

USB\VID_230A&PID_1012&REV_0100
USBSTOR\DiskDL______Public__________0100
USBSTOR\DiskDL______Secure__________0100
wpdbusenum\fs
STORAGE\Volume




The following devices can be managed by DataLocker EMS and SafeConsole, but are not own by DataLocker. Please contact the vendor of your device for more information regarding these drives. 


Kingston DT4000G2M-R

USBSTOR\DiskKingstonDT4000G2M-R_____PMAP
USBSTOR\DiskKingstonDT4000G2M-R_____
USB\Vid_0951&Pid_150c&Rev_0100