1) Open SafeConsole and on the Devices tab, look up the domain of the device. **In this case: mycompany.com/IT/Kansas/Users



2) Go to the Policies Tab and on the upper right hand corner, click on the Blue Choose Domain/OU button.



3) Once in the Select Box, click on the dropdown and choose the domain that the device was on (In this case, mycompany.com/IT/Kansas/Users). Then Click Select. 

***Note: devices can be found in different policies. For  example, the devices can be found in mycompany.com/IT policy and also for mycompany.com/IT/Kansas policy. Which is why you need to choose the correct policy with the most accurate domain name in order for the policy changes to be applied to the particular domain and device.