1. Click on your Start button on the bottom left corner.
2. Click “Settings.”
3. Type “Power” in the search bar on the top right corner.
4. It will then search for everything with the word “Power”. Look through the results for “Power & Sleep Settings” and click that.
5. On the right side of the window, it will display "SCREEN” and under that will have time settings for "On Battery" and under that will be an option for "Plugged In" Beneath that it will say "SLEEP" and under that will be options of "On Battery" and "Plugged In" and under that it will show "Related Settings" and under that will be "Change Advanced Power Settings"
6. Click “Change advanced power settings”.
7. A window should pop up.
1. On the right side should be a link that states "Change Plan Settings"
2. Under that it should say "Change Advanced Power Settings" click that
3. Another window will pop up with the advanced power options
4. Scroll down untill you see “Hard Disk” and click the “+” to open it then click the next “+” to open the next level.
i.For both “On battery” and “Plugged in”, type “0” then click Apply
1. Scroll down further to find “USB settings” and click the “+” to open it then click the next “+” to open the next level.
i.For both “On battery” and “Plugged in”, Select “Disabled” then click Apply then click OK.
1. Steps 6 and 7 should be repeated for all the power plans available. This will ensure that no matter what power plan the computer is on, the DataLocker will not disconnect.
Once you have completed these steps, and the disconnect issue still occurs, we can offer you 2 Registry Patches to Disable the USB power management. As with anything that effects Windows Registry, be sure to set a RESTORE POINT prior to loading the Registry Patch. By installing the Registry Patch, you are agreeing that DataLocker will not be liable for any unintended effects caused to your computer.
Be sure to follow the above steps first or the Registry Patch will not work.