This error can appear if you are using Internet-filtering software or services (e.g., SurfControl, WebSense, or Fortinet) to manage your Internet traffic. Such tools might identify our online services URLs as proxies.

To resolve this issue, white-list the following URLs:

my.ironkey.com
auth.ironkey.com
services.ironkey.com
update.ironkey.com
upda.ironkey.com
updb.ironkey.com

Alternately, certain Internet suites such as Norton and Kaspersky block traffic originating from IronKey.exe. To prevent problems, ensure that IronKey.exe is in your anti-virus and firewall exceptions list.