In order for us to provide the best support possible it is always essential that we have all the information required to understand or reproduce your issues and concerns. 


Please download one or both of these free tools below to help us help you!


1. Download RECORDIT   (HIGHLY RECOMMENDED)


Whats even better than screenshots are screen-casts videos of you issue.


Recordit will allow you to capture a video of your desktop to share with us.


CLICK HERE TO DOWNLOAD FOR WINDOWS    


CLICK HERE TO DOWNLOAD FOR MAC


Record your problem and send our support team the link of the video. See how it works below!

Recordit Flow


2. Download GREENSHOT


Greenshot is a light-weight screenshot software tool for Windows and Mac with the following key features:

  • Quickly create screenshots of a selected region, window or fullscreen; you can even capture complete (scrolling) web pages from Internet Explorer.
  • Easily annotate, highlight or obfuscate parts of the screenshot.
  • Export the screenshot in various ways: save to file, send to printer, copy to clipboard, attach to e-mail, send Office programs or upload to photo sites like Flickr or Picasa, and others.