In order for us to provide the best support possible it is always essential that we have all the information required to understand or reproduce the problems.  Having screenshots will definitely help us track down your problems faster.  Whats even better than screenshots are screencasts videos of the issue.  This will gives us the whole picture and details of how it is happening.

We recommend using a free service call "Recordit".  

  • Please visit and download their application.  
  • Record your problem and send our support team the link of the video.