There are a couple of reasons why this may occur.


1. Low power from USB system ports:


     => If using a workstation, try using the ports at the back of the system

     => Connect to a USB 3.0 port if possible

     => Use a powered hub to connect to the USB port


2. Security Software is interfering with drive communication (This occurs often with McAfee anti-virus software):


     =>  White list (exclude the drive in the security software console.


           You can white list ironkey.exe and if your software allows for wildcards, use *.ironkey.com


           If additional processes need to be white listed, access the following link for more information;


               http://support.datalocker.com/solution/articles/4000088087 


If problems persists, please contact Datalocker support at [email protected]