Why won’t my Defender bio-metric device authenticate my finger?
The Defender F200 or H200 devices may fail to authenticate a finger if the bio-metric sensor is damaged, or your fingerprint has aged or has been altered due to environmental factors or injury. If you have extra finger enrollments, you can enroll another finger or delete an existing fingerprint and enroll a new one. For more information, see “Managing authentication methods” on page 14 of the User Guide.
If the sensor is broken, contact your administrator or DataLocker Support at www.datalocker.com/support or by email firstname.lastname@example.org